Server relocation: Scheduled downtime Tuesday June 14

[Dreambiz]

Maybe we're all on Daylight Savings Time and don't know it???

[puzzler]

hi, CET is currently CEST, due to summer. So I assume you meant 2 pm CEST or 14.00 like we Germans put it... yet: even if you mean 3pm, we are 10 minutes over:

We are many times better prepared this time and we are 11 people involved + two in backup.

I am pretty sure, nobody gives a dime about the details, we all want our emails to work... If a nameserver change is involved, you might want to give us the IP numbers of the new systems, so we can connect that way.

Heads up time was definitely much too low. Excuses are noted, but it would have created less pain if you had waited!

Please note: writing sunshine postings does not save the brand/marketing value... disclose the problems without giving a time frame and admit the move went south ... then we can focus on our work without coming back every 10 minutes to check for the mails....

2 pennies,
ralf


PS: ping already does something....

# ping aibo.runbox.com
PING aibo.runbox.com (91.220.196.211) 56(84) bytes of data.
64 bytes from aibo.runbox.com (91.220.196.211): icmp_seq=1 ttl=53 time=34.1 ms
64 bytes from aibo.runbox.com (91.220.196.211): icmp_seq=2 ttl=53 time=33.8 ms

[eric78190]

Hi,

Any idea of the time when services will be up ?

Thanks.

Eric.

[dgobits]

Now 1 hour over due. Any update would be very welcome!

[puzzler]

come on, any notes from runbox? give us feedback or I will take my business elsewhere....

[gmit]

Originally Posted by Geir

Runbox is partnering with Copyleft Solutions, a Norwegian company focusing on secure hosting and open source software. Copyleft Solutions shares Runbox’ values and core principles, and we will be their preferred email provider going forward.

So... It would be the right time to tell us more about those values and principles and what your new partner thinks about the claim of them being equal to you...

[puzzler]

we could try to mail them... no wait ....

[dgobits]

Originally Posted by dgobits

Now 1 hour over due. Any update would be very welcome!

Of course I mean 2 hours over due...

[Dreambiz]

An update on the Runbox homepage would go a long way towards keeping your customers happy, or at least minimizing anger.

[eric78190]

+1
I agree.

Eric.

[puzzler]

@dreambiz: so right, i am looking at alternatives now... a pain to move 40 mailboxes, but if I do not hear back: mail is crucial for our business. I could give twitter updates to our customers but what should I tweet, if I hear nothing from our norwegian friends here?

[Dreambiz]

Good communication is the number one golden rule in customer satisfaction.

[thomasinso36]

Originally Posted by Dreambiz

Maybe we're all on Daylight Savings Time and don't know it???

sorry, but your information policy is a desaster, telling us something about DST doesn't change anything: You are on delay!!

Would be great to hear or read something about status or expectations.

Access to our email is not just for fun it's crucial for our business

Regards
th_

[puzzler]

rules in software and network technology development and planning:

1) it will take at 100% longer than the brightest and best engineer has planned.

2) a crucial part that looks very good in theory will break under live conditions

3) the new system will run and break in the beginning several times

Now the question is: how old is the runbox team? In my 20+ years in the business I only saw those fails with <35 year olds...

hmmm...

[puzzler]

RunboxCom tweets:

Final systems check before services come up

1 hour ago

see: http://twitter.com/#!/RunboxCom