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Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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14 Jun 2011, 10:00 PM | #16 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
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Maybe we're all on Daylight Savings Time and don't know it???
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14 Jun 2011, 10:14 PM | #17 | |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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CET is not used at the moment
hi, CET is currently CEST, due to summer. So I assume you meant 2 pm CEST or 14.00 like we Germans put it... yet: even if you mean 3pm, we are 10 minutes over:
Quote:
Heads up time was definitely much too low. Excuses are noted, but it would have created less pain if you had waited! Please note: writing sunshine postings does not save the brand/marketing value... disclose the problems without giving a time frame and admit the move went south ... then we can focus on our work without coming back every 10 minutes to check for the mails.... 2 pennies, ralf PS: ping already does something.... # ping aibo.runbox.com PING aibo.runbox.com (91.220.196.211) 56(84) bytes of data. 64 bytes from aibo.runbox.com (91.220.196.211): icmp_seq=1 ttl=53 time=34.1 ms 64 bytes from aibo.runbox.com (91.220.196.211): icmp_seq=2 ttl=53 time=33.8 ms |
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14 Jun 2011, 10:42 PM | #18 |
Junior Member
Join Date: Feb 2011
Posts: 10
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Is someone of the team could inform us ?
Hi,
Any idea of the time when services will be up ? Thanks. Eric. |
14 Jun 2011, 10:54 PM | #19 |
Junior Member
Join Date: May 2004
Location: Amsterdam, NL
Posts: 15
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1 hour over due
Now 1 hour over due. Any update would be very welcome!
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14 Jun 2011, 10:54 PM | #20 |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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come on, any notes from runbox? give us feedback or I will take my business elsewhere....
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14 Jun 2011, 10:56 PM | #21 |
Member
Join Date: Dec 2008
Posts: 43
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So... It would be the right time to tell us more about those values and principles and what your new partner thinks about the claim of them being equal to you...
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14 Jun 2011, 10:59 PM | #22 |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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we could try to mail them... no wait ....
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14 Jun 2011, 10:59 PM | #23 |
Junior Member
Join Date: May 2004
Location: Amsterdam, NL
Posts: 15
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Telling time...
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14 Jun 2011, 11:06 PM | #24 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
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An update on the Runbox homepage would go a long way towards keeping your customers happy, or at least minimizing anger.
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14 Jun 2011, 11:09 PM | #25 |
Junior Member
Join Date: Feb 2011
Posts: 10
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+1
I agree. Eric. |
14 Jun 2011, 11:10 PM | #26 |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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@dreambiz: so right, i am looking at alternatives now... a pain to move 40 mailboxes, but if I do not hear back: mail is crucial for our business. I could give twitter updates to our customers but what should I tweet, if I hear nothing from our norwegian friends here?
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14 Jun 2011, 11:15 PM | #27 |
Essential Contributor
Join Date: Sep 2004
Posts: 329
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Good communication is the number one golden rule in customer satisfaction.
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14 Jun 2011, 11:16 PM | #28 |
Junior Member
Join Date: Jun 2011
Posts: 2
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sorry, but your information policy is a desaster, telling us something about DST doesn't change anything: You are on delay!!
Would be great to hear or read something about status or expectations. Access to our email is not just for fun it's crucial for our business Regards th_ |
14 Jun 2011, 11:20 PM | #29 |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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rules in software and network technology development and planning:
1) it will take at 100% longer than the brightest and best engineer has planned. 2) a crucial part that looks very good in theory will break under live conditions 3) the new system will run and break in the beginning several times Now the question is: how old is the runbox team? In my 20+ years in the business I only saw those fails with <35 year olds... hmmm... |
14 Jun 2011, 11:47 PM | #30 |
Junior Member
Join Date: Jun 2007
Location: Germany
Posts: 21
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Twitter
RunboxCom tweets:
Final systems check before services come up 1 hour ago see: http://twitter.com/#!/RunboxCom |