Fastmail not showing new email

peteg · 18 Feb 2022, 01:30 AM

My fastmail account is not showing any new email since yesterday evening (Feb 16th). Test emails (employer and gmail) are not getting through although I seem to be able to send out.

I've tried sending to both my private domain email and the @fastmail address - no success. I've also checked the mx records are unchanged so hopefully no-one has hijacked my domain.

I've seen this with ios application, ios mail (imap), and webpage. The webpage is spinning 'reconnecting to server', and imap on ios is stating 'The mail server "imaps-proxy.messagingengine.com" is not responding'.

I entered a help ticket (Ticket ID: 1495712) 5 hours ago but no response.

Update. I just tried sending another test email from the web interface - it's been spinning away for minutes now without sending. What's going on?

All the fastmailstatus etc pages show green smilies or equivalent. Is anyone else suffering delivery issues?

Berenburger · 18 Feb 2022, 02:27 AM

Hmm, strange things going on.

peteg · 18 Feb 2022, 02:32 AM

Well 57 emails just showed up in the 5 minutes - but they have timestamps of recent rather than the usual time I'd expect them.

There's also some I'm still expecting but it looks as though they were stuck somewhere (spam filter or elsewhere?).

Still no response to the ticket…

evfrson · 18 Feb 2022, 02:34 AM

I am getting less emails than I normally do so maybe having same issue.

Also messages not showing all images for which I have a ticket open and in the recent past have had messages disappear.

Add to that the time it takes to get tickets resolved, I have basically had enough.

So all is not well at Fastmail as far as I am concerned.

I won't be renewing and I am currently looking at other providers.

Terry · 18 Feb 2022, 06:35 AM

Nothing showing on here https://www.fastmailstatus.com/

18 Feb 2022, 01:30 AM	#1
peteg Junior Member Join Date: Feb 2022 Posts: 2	Fastmail not showing new email My fastmail account is not showing any new email since yesterday evening (Feb 16th). Test emails (employer and gmail) are not getting through although I seem to be able to send out. I've tried sending to both my private domain email and the @fastmail address - no success. I've also checked the mx records are unchanged so hopefully no-one has hijacked my domain. I've seen this with ios application, ios mail (imap), and webpage. The webpage is spinning 'reconnecting to server', and imap on ios is stating 'The mail server "imaps-proxy.messagingengine.com" is not responding'. I entered a help ticket (Ticket ID: 1495712) 5 hours ago but no response. Update. I just tried sending another test email from the web interface - it's been spinning away for minutes now without sending. What's going on? All the fastmailstatus etc pages show green smilies or equivalent. Is anyone else suffering delivery issues? Last edited by peteg : 18 Feb 2022 at 01:40 AM. Reason: update

18 Feb 2022, 02:32 AM	#3
peteg Junior Member Join Date: Feb 2022 Posts: 2	The pipe seems to be opening Well 57 emails just showed up in the 5 minutes - but they have timestamps of recent rather than the usual time I'd expect them. There's also some I'm still expecting but it looks as though they were stuck somewhere (spam filter or elsewhere?). Still no response to the ticket…

18 Feb 2022, 02:27 AM	#2
Berenburger The "e" in e-mail Join Date: Sep 2004 Location: The Netherlands Posts: 2,908	Hmm, strange things going on.

18 Feb 2022, 02:34 AM	#4
evfrson Senior Member Join Date: Oct 2015 Posts: 162	I am getting less emails than I normally do so maybe having same issue. Also messages not showing all images for which I have a ticket open and in the recent past have had messages disappear. Add to that the time it takes to get tickets resolved, I have basically had enough. So all is not well at Fastmail as far as I am concerned. I won't be renewing and I am currently looking at other providers.

18 Feb 2022, 06:35 AM	#5
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	Nothing showing on here https://www.fastmailstatus.com/