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Old 10 Apr 2022, 11:49 PM   #1
Jay Rutherford
Junior Member
 
Join Date: Apr 2022
Posts: 3
Fastmail webmail shows 1 unread message, always

A few days ago, I noticed that my fastmail webmail is showing 1 unread message in my inbox. When I look through the inbox or click to display unread messages, I don't find any. I have the same behavior using Firefox 99.0 on Linux Mint, using Chrome, and even on my android phone. I've cleared caches on all devices, but the 1 remains.

I can't think of a way to clear this problem and wonder if someone has a suggestion to fix the problem.
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Old 11 Apr 2022, 12:11 AM   #2
FredOnline
The "e" in e-mail
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,617
In the search box on webmail, type:

is:unread

If there are no results, I would suggest to raise a support ticket.
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Old 11 Apr 2022, 04:04 AM   #3
Jay Rutherford
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Join Date: Apr 2022
Posts: 3
I entered is:unread in the search window, which turned up 5 emails, but called the total 6, so no joy there.

I will open a ticket after waiting to see if anybody else has a suggestion for what to try.

Thanks for your input.
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Old 11 Apr 2022, 09:36 AM   #4
Jay Rutherford
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Join Date: Apr 2022
Posts: 3
[SOLVED] Fastmail webmail shows 1 unread message, always

I opened a ticket with Fastmail and they corrected the problem at their end, so the problem has gone away.
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Old 11 Apr 2022, 09:40 AM   #5
gardenweed
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Join Date: Jun 2008
Location: Perth
Posts: 662
Interesting.
I was seeing this yesterday also on the FM mobile app for Android.
It is also gone now.
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Old 30 Jun 2022, 07:13 PM   #6
hadaso
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Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,670
I have the same problem in one of my folders now (unread count shows 1, but unread filter shows none, and selecting all mail in folder (5916 messages) and marking as read doesn't stop the problem. Also marking all messages unread, refreshing and marking all messages read doesn't solve it. I haven't filed a ticket yet.
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