Upgrade Question

sheprd · 24 Jan 2013, 12:45 AM

I have a Micro acct. If I upgrade to a Mini acct, will I qualify for the two year for price of one?

FredOnline · 24 Jan 2013, 02:03 AM

It's worth an ask with Runbox Support - they might say yes.

sheprd · 24 Jan 2013, 10:51 AM

Thanks Fred. Tried but support said No
At least they got back to me in a timely manner which I appreciate.

FredOnline · 24 Jan 2013, 03:07 PM

Did you want to upgrade for the extra features or just for the better value over 2 years?

sheprd · 25 Jan 2013, 01:23 AM

I mostly wanted the extra features at a good price. I may still upgrade when my present version comes up for renewal

kservik · 25 Jan 2013, 06:40 AM

Quote:

Originally Posted by sheprd

I mostly wanted the extra features at a good price. I may still upgrade when my present version comes up for renewal

You can upgrade right away and add the extra year on top of your current subscription.

Kim

sheprd · 26 Jan 2013, 02:38 AM

Thank you Kim. As I understand your reply, I can upgrade and get an extra year free.

dbowdley · 26 Jan 2013, 02:51 AM

I think Kim meant that you could upgrade now and the year you pay for would be added to the end of your current subscription. So basically you get 1 year plus whatever is remaining of your current subscription on the upgraded account. So you do kind of get something for nothing, but not a free year

The free year is an option only for new accounts that are opened and paid for on the same day.

sheprd · 26 Jan 2013, 02:57 AM

Thanks dbowley. I understand now.

24 Jan 2013, 12:45 AM	#1
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Upgrade Question I have a Micro acct. If I upgrade to a Mini acct, will I qualify for the two year for price of one?

24 Jan 2013, 02:03 AM	#2
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	It's worth an ask with Runbox Support - they might say yes.

24 Jan 2013, 10:51 AM	#3
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Thanks Fred. Tried but support said No At least they got back to me in a timely manner which I appreciate.

24 Jan 2013, 03:07 PM	#4
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Did you want to upgrade for the extra features or just for the better value over 2 years?

25 Jan 2013, 01:23 AM	#5
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	I mostly wanted the extra features at a good price. I may still upgrade when my present version comes up for renewal

26 Jan 2013, 02:38 AM	#7
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Thank you Kim. As I understand your reply, I can upgrade and get an extra year free.

26 Jan 2013, 02:51 AM	#8
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	I think Kim meant that you could upgrade now and the year you pay for would be added to the end of your current subscription. So basically you get 1 year plus whatever is remaining of your current subscription on the upgraded account. So you do kind of get something for nothing, but not a free year The free year is an option only for new accounts that are opened and paid for on the same day.

26 Jan 2013, 02:57 AM	#9
sheprd The "e" in e-mail Join Date: Sep 2001 Location: VA, USA Posts: 2,789	Thanks dbowley. I understand now.