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Old 24 Apr 2018, 02:00 PM   #1
FredOnline
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Answer a few quick questions?

From @FastMail on Twitter:

https://twitter.com/FastMail/status/988570297732231169

We're working on the notifications in our apps. We have some ideas that we'd love your feedback on.

Contact us at support@fastmail.com to answer a few quick questions. We want to build what's right for YOU!


Is this instead of getting a third party to collate the questions/answers?
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Old 24 Apr 2018, 03:30 PM   #2
edu
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You´ve read my mind
I thought the same when I read it this morning.
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Old 24 Apr 2018, 04:24 PM   #3
Berenburger
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Quote:
Originally Posted by FredOnline View Post
Is this instead of getting a third party to collate the questions/answers?
Don't we have a forum for that?
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Old 24 Apr 2018, 04:28 PM   #4
NJSS
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Should those who subscribe to Twitter not respond something like:-

"Please raise these questions on the EMD website, where I will be happy to respond".

NJSS
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Old 24 Apr 2018, 04:56 PM   #5
Terry
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Yea I agree, why have a fastmail forum and dont use it.

Oh you get flamed, but hey you do make silly mistakes...
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Old 24 Apr 2018, 09:18 PM   #6
FredOnline
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Quote:
Originally Posted by Terry View Post
Yea I agree, why have a fastmail forum and dont use it.
It's not their forum, although I would guess (without checking first!) that the majority of threads are FastMail related.

I would suggest that someone sends an e-mail to FastMail saying they're willing to answer some questions.

Then when they get the questions, post 'em here!

Tip - Don't use your account e-mail address (use an alias) in case a third party does get involved.

Personally, I don't use the FastMail app (I'm quite happy with AquaMail Pro) but I daresay many here would be interested.
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Old 25 Apr 2018, 07:48 AM   #7
TenFour
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I'm not currently using the FM app, but there are a couple of general notification suggestions:

1. I personally only want a new email notification that use a simple symbol in the status bar and on the lock screen on Android and the ability to trigger the flashing light, and nothing else. No sounds, no vibrations, no nothing. For many apps I want no notifications. As long as I have those two options for notifications and the ability to turn the notifications off I am good to go on Android.
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Old 25 Apr 2018, 01:19 PM   #8
Terry
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Fred....many years ago they were happy to use the forum to get Fastmail up and running.

If they are not going to use this forum why do we have the Testimonials section.....it should be deleted.

Last edited by Terry : 25 Apr 2018 at 08:54 PM.
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Old 13 May 2018, 06:12 AM   #9
NumberSix
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Quote:
Originally Posted by Terry View Post
Fred....many years ago they were happy to use the forum to get Fastmail up and running.

If they are not going to use this forum why do we have the Testimonials section.....it should be deleted.
I suspect the reason for their relative neglect of the forum in recent years is simply that most of their users don't know about it, and if they did, they still wouldn't want to use it. We old-timers like and use web forums, but younger people, I'm pretty sure, do not. Probably many older people will also avoid it simply out of lack of familiarity with the type of medium. It's an old-timer and/or more tech-savvy person kinda technology. FM are just responding to the way people communicate "nowadays".

Don't know this for sure, but that's my suspicion... so don't slam them too hard for neglecting the forum. It's old tech, and they're trying to do business in the present day.
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Old 13 May 2018, 06:21 AM   #10
TenFour
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I strongly suspect that most companies avoid responding on forums, though I also suspect they do have staff that glance at them from time to time. It is often a losing proposition to respond to complaints or questions, which can lead to more complaints and questions, and on and on. If someone has a particular gripe or technical issue they want that person to use the regular customer service/support channels so the issue can be tracked, funneled to the right person, etc. Forums often end up becoming long-winded arguments between various opinionated people (like me) who may or may not know what they are talking about. Can be a huge waste of time for busy professionals trying to do actual work. It is very hard to solicit useful feedback from a forum because you don't know who you are communicating with and whether or not they are legitimate or a troll. On the other hand, I'm not sure companies do much better with focus groups or polling. Hire great people, let them create and improve, and keep them on the cutting edge by giving them time to go to conferences, take trainings, ******** with other great people in the field. Frankly, those of us in the unwashed masses often just get in the way of making great stuff.
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Old 13 May 2018, 06:37 AM   #11
NumberSix
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Originally Posted by TenFour View Post
It is often a losing proposition to respond to complaints or questions, which can lead to more complaints and questions, and on and on. [....] Forums often end up becoming long-winded arguments between various opinionated people (like me) who may or may not know what they are talking about.
No kidding, really??

Indeed, this medium definitely attracts squeaky wheels. I guess Twitter does too, in its own way, but perhaps the "psychology" of it allows them (FM) to ignore what they want to ignore with less expectation (on the part of the squeakers) of getting a response...

Last edited by NumberSix : 13 May 2018 at 08:21 AM.
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Old 13 May 2018, 09:02 PM   #12
TenFour
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Indeed, this medium definitely attracts squeaky wheels. I guess Twitter does too, in its own way, but perhaps the "psychology" of it allows them (FM) to ignore what they want to ignore with less expectation (on the part of the squeakers) of getting a response...
I've tried commenting in Twitter to various companies a few times and mostly have never received a response of any sort, except the other day from Google of all companies! I made a suggestion about the new Gmail app and they responded and asked me to also use the feedback link from within the app (which I had already done). Mildly surprised. It is easy to think of these giant companies as unapproachable, but there are real people there. Some of the teams working on a particular product are quite small. From my own experiences with FM and POBox.com they do respond if you use the prescribed support and contact methods. I suggest going that route rather than using a forum or Twitter.
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Old 13 May 2018, 09:11 PM   #13
edu
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Originally Posted by TenFour View Post
but there are real people there.
Are you sure?, it could be a bot (joking)
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Old 13 May 2018, 09:18 PM   #14
TenFour
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Are you sure?, it could be a bot (joking)
I know what you mean! However, I do happen to know some "real" people that work at several of the largest companies, and you would be happy to know they work really hard to make good products. There are just so many constraints on what you can do and how you can do it when millions or even billions of people's systems will be impacted by the tiniest change, and it all has to support a near infinite variety of software/hardware configurations. It's really a miracle that anything works at all.
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