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Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere. |
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29 Apr 2014, 03:29 AM | #16 | |
Intergalactic Postmaster
Join Date: Jun 2002
Location: USA
Posts: 5,485
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Quote:
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29 Apr 2014, 04:27 AM | #17 |
Junior Member
Join Date: Apr 2014
Posts: 7
Representative of:
ProtonMail.ch |
Direct Support
Hi xmailer,
I don't want to take over this thread and make it support related, so please feel free to contact me directly and I'll do what I can take get you setup if you're still interested. jason at protonmail dot ch Jason |
29 Apr 2014, 04:59 AM | #18 |
Intergalactic Postmaster
Join Date: Jun 2002
Location: USA
Posts: 5,485
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I think I understand your point in not wanting to use this thread to deal with every individual support issue, I just wanted to clarify that one point here at the moment "for the record". It's a busy day for me in general, but I'll be with you more directly about any individual support issues.
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29 Apr 2014, 06:32 AM | #19 |
Essential Contributor
Join Date: Apr 2014
Posts: 399
Representative of:
MXRoute.com |
Got my account made late last night. Really love the webmail. Nice and clean.
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29 Apr 2014, 07:15 AM | #20 |
Senior Member
Join Date: Jan 2013
Posts: 192
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It took less than an hour for me to be granted a beta account following the request.
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29 Apr 2014, 08:10 AM | #21 |
Senior Member
Join Date: Aug 2013
Location: Seattle
Posts: 115
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29 Apr 2014, 10:23 AM | #22 |
Intergalactic Postmaster
Join Date: Jun 2002
Location: USA
Posts: 5,485
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I'm hoping I can login to my account again so as to see what you're referring to. Today I can't even get past the login screen at all. Hopefully I'll get there again someday yet. (I've reply emailed the service and am awaiting a response.)
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29 Apr 2014, 10:54 AM | #23 |
Ultimate Contributor
Join Date: Dec 2001
Location: Canada.
Posts: 10,355
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I have requested a beta account. We are overdue, anything at all that could be considered superlative, here at emd
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29 Apr 2014, 11:12 AM | #24 |
Intergalactic Postmaster
Join Date: Jun 2002
Location: USA
Posts: 5,485
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I'm not sure I've ever had so much trouble just trying to login to a new email account for the first and second time. But that's okay, I'm willing to give a try to a new 'beta beta' service.
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29 Apr 2014, 01:00 PM | #25 | |
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 882
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Quote:
- Bruce edit: I just tried logging in again, after my browser had been closed and my laptop re-booted, and I had to enter my info twice. The first time, I got the red banner stating 'wrong username or password', but the second attempt (with the same info) was successful. The email address that the beta invite approval comes from is 'no-reply@...', their support email address is 'ProtonMail Support <support@protonmail.ch>'. another edit: I forget what the exact cause of this issue was, I do remember it being somewhat browser related, but it's been resolved for quite a while now.. I just figured I'd add an update to this post. Last edited by somdcomputerguy : 17 May 2014 at 12:02 AM. Reason: another edit |
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29 Apr 2014, 01:23 PM | #26 | |
Intergalactic Postmaster
Join Date: Jun 2002
Location: USA
Posts: 5,485
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Quote:
I honestly don't see how I could possibly be doing anything "wrong" with such extremely simple directions, whether it's a problem of some kind with my browser or who knows what. But it simply doesn't work for me. And failing to do something as basic as logging into an "approved" email account through what should be such a simple procedure, I really see nothing further worth doing but giving up at this time. Perhaps later it may be worth a try, but I'm not going to spend my whole life just trying to log into an email account. |
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29 Apr 2014, 05:23 PM | #27 | |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,877
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Quote:
Thank you for the link! |
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30 Apr 2014, 03:14 AM | #28 |
Junior Member
Join Date: Apr 2014
Posts: 7
Representative of:
ProtonMail.ch |
ProtonMail Support
Hi all,
We're noticing a lot of issues with Firefox, but I just pushed a change to hopefully increase support for that. Some of you have contacted me directly and that's probably your best bet for a reply at this point. In general we have close to full support for Chrome and Safari and limited support on Firefox and IE. Our goal is to have full support for the latest versions of each over the next week or so, so thanks for bearing with us as we get that done. |
30 Apr 2014, 09:16 AM | #29 |
Moderator
Join Date: Feb 2002
Location: Kingaroy, AU
Posts: 3,179
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ProtonMail, please contact forum moderator Edwin so that he can register you as an email service representative.
Thank you. |
30 Apr 2014, 09:24 AM | #30 |
Ultimate Contributor
Join Date: Dec 2001
Location: Canada.
Posts: 10,355
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After applying for a beta account I registered and received a 'username' and 'password' but was never able to login. I use Firefox web browser and my experience emulated xmailer's.
Though I am very interested in opening an account, I am not likely to switch away from Firefox anytime soon. That said I do intend to persevere. |