Push IMAP for IOS. - Page 4

jrsch · 21 Jul 2015, 12:47 AM

You're not the only one. I have two separate FastMail accounts, one for me and one for another family member. Push is working fine with zero intervention on her iPhone 5S and iPad Air. It is NOT working on either my iPhone 6 or iPad Air 2, despite multiple delete and re-adds of accounts, All devices are running iOS 8.4. I don't know what to do next.

Quote:

Originally Posted by Kocab

So, I've tried deleting and re-adding my account on iOS 8.4. I'm let iOS set it up automatically. I've set it up manually.

Push isn't working - and there's no list of folders that I can enable on the push/fetch/manual sheet.

Am I the only one? Is there one server that was somehow missed?

awasmuth · 21 Jul 2015, 01:33 AM

I am encountering a new problem. Since push is enabled one or two times a day my iPhone (8.4) is stuck checking emails (spinning indicator, checking mail), no new email is arriving. I have to manually force quit mail. No problems so far on my iPad.

I have already deleted and added my mail account, no change.

Kocab · 21 Jul 2015, 03:53 AM

Quote:

Originally Posted by jrsch

You're not the only one. I have two separate FastMail accounts, one for me and one for another family member. Push is working fine with zero intervention on her iPhone 5S and iPad Air. It is NOT working on either my iPhone 6 or iPad Air 2, despite multiple delete and re-adds of accounts, All devices are running iOS 8.4. I don't know what to do next.

Well, good to know I'm not the only one... though I'm sorry you're having the issue. I've filed a trouble ticket but not heard anything as of yet. I'll post back here once I do.

awasmuth · 22 Jul 2015, 05:28 PM

Quote:

Originally Posted by awasmuth

I am encountering a new problem. Since push is enabled one or two times a day my iPhone (8.4) is stuck checking emails (spinning indicator, checking mail), no new email is arriving. I have to manually force quit mail. No problems so far on my iPad.

I have already deleted and added my mail account, no change.

I did a force restart and no problems since then.

Kocab · 1 Aug 2015, 08:41 PM

Thought I'd update the thread. I filed a report that push wasn't working on my Fastmail account. The problem was escalated to the engineers. I'm told that additional logging was enabled on my account, and it appears a possible issue with Apple is being investigated.

Still no push on iOS for me though. Has anyone else seen their issue resolved yet?

Kocab · 3 Aug 2015, 07:38 PM

Had an update to my ticket this morning. The issue was found and now push is working as expected on both my devices.

Thanks to Fastmail - first time I've had to contact support in more than 10 years of being a customer, and they didn't disappoint.

horatio8 · 7 Aug 2015, 02:44 AM

Both my accounts now have push for iOS working perfectly, where before only one of the two was working. I no longer have a need for NuevaSync.

This was a great upgrade - thanks.

1 Aug 2015, 08:41 PM	#50
Kocab Junior Member Join Date: Sep 2006 Posts: 25	No push just yet Thought I'd update the thread. I filed a report that push wasn't working on my Fastmail account. The problem was escalated to the engineers. I'm told that additional logging was enabled on my account, and it appears a possible issue with Apple is being investigated. Still no push on iOS for me though. Has anyone else seen their issue resolved yet?

3 Aug 2015, 07:38 PM	#51
Kocab Junior Member Join Date: Sep 2006 Posts: 25	Now fixed for me Had an update to my ticket this morning. The issue was found and now push is working as expected on both my devices. Thanks to Fastmail - first time I've had to contact support in more than 10 years of being a customer, and they didn't disappoint.

21 Jul 2015, 01:33 AM	#47
awasmuth Senior Member Join Date: Dec 2005 Location: Germany Posts: 151	I am encountering a new problem. Since push is enabled one or two times a day my iPhone (8.4) is stuck checking emails (spinning indicator, checking mail), no new email is arriving. I have to manually force quit mail. No problems so far on my iPad. I have already deleted and added my mail account, no change.

7 Aug 2015, 02:44 AM	#52
horatio8 Senior Member Join Date: Jan 2006 Posts: 112	Both my accounts now have push for iOS working perfectly, where before only one of the two was working. I no longer have a need for NuevaSync. This was a great upgrade - thanks.