Fastmail support vs. ... - Page 2

Brian11480 · 24 May 2003, 02:23 PM

Do you Yahoo?

I guess not. Yahoooooooooooooops.

This an auto-response. If you prefer a different form letter Type 1. If you prefer Spam type 2. If you want to get a live humam being type www.fastmail.fm If you want good support from Yahoo, type 4 and wait till Y3K.

kander · 24 May 2003, 03:31 PM

LOL! Nice one, Brian!

--K

Terry · 25 May 2003, 06:57 AM

Yahpooooooooooo

splustest · 6 Sep 2003, 10:52 AM

We're coming up on 4 months now. I still cannot send messages from Yahoo. The responses have been mostly form-like with a few exceptions. My last reply to their form reply (which is the same reply they sent 2-4 iterations ago) was:

Is there anyone there with an IQ higher than the president of the United States?

I wonder what sort of formulaic reply that will generate... Nothing I've said so far has seemed to get any intelligent response. It's a question of who will outlast the other.

6 Sep 2003, 06:33 PM

Its very difficult for a service with over 100 million customers to have good support. Even if there were 500 support staff thats still 200,000 customers per support staff - clearly they can't answer every email.

Dan

aha · 6 Sep 2003, 07:09 PM

I find that submitting a request to the FM Support System means that you need to monitor your Inbox for nearly an hour before that support system runs (scheduled to run once every hour, I think) and collect your email to support@ .. Instead, we should have direct access to the FM support system. You click on the button, fill out the form for support, and send it along. No more waiting for an hour to complete the submission process.

Jeremy Howard · 6 Sep 2003, 07:40 PM

Quote:

Originally posted by aha
I find that submitting a request to the FM Support System means that you need to monitor your Inbox for nearly an hour before that support system runs (scheduled to run once every hour, I think) and collect your email to support@ .. Instead, we should have direct access to the FM support system. You click on the button, fill out the form for support, and send it along. No more waiting for an hour to complete the submission process.

Yep, we've got that already!

Click the 'Need help? Start here' link at the bottom of any screen after you log in.

aha · 7 Sep 2003, 03:15 AM

Quote:

Originally posted by Jeremy Howard
Yep, we've got that already! Click the 'Need help? Start here' link at the bottom of any screen after you log in.

Brilliant!! Its exactly what I was looking for.

**Sherry** · 7 Sep 2003, 03:48 AM

Quote:

Originally posted by Jeremy Howard
Yep, we've got that already! Click the 'Need help? Start here' link at the bottom of any screen after you log in.

Thanks. I've been avoiding using your support system to fix the samename alias problem because of the complicated (but understandable) way it works. (my problem can't be found in the Help or FAQ) I just fired off a support mail using the above. I assume that means it went straight to support without having to wait for an auto reply and send again?

The only thing I don't like about your support system is, I don't have a copy of the mail I just sent, through your system, in OE like I have for past support sent to webmaster!

Sherry

Jeremy Howard · 7 Sep 2003, 09:50 AM

Quote:

Originally posted by Sherry
[b]Thanks. I've been avoiding using your support system to fix the samename alias problem because of the complicated (but understandable) way it works. (my problem can't be found in the Help or FAQ) I just fired off a support mail using the above. I assume that means it went straight to support without having to wait for an auto reply and send again?

Correct!

splustest · 28 Sep 2003, 09:18 AM

Yahoo finally fixed the problem - whatever it was, they never said - and after numerous idiot responses. It was even my birthday when they fixed it.

25 May 2003, 06:57 AM	#18
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	No its Yahpooooooooooo

6 Sep 2003, 10:52 AM	#19
splustest Senior Member Join Date: Apr 2003 Posts: 164	An update - hah We're coming up on 4 months now. I still cannot send messages from Yahoo. The responses have been mostly form-like with a few exceptions. My last reply to their form reply (which is the same reply they sent 2-4 iterations ago) was: Is there anyone there with an IQ higher than the president of the United States? I wonder what sort of formulaic reply that will generate... Nothing I've said so far has seemed to get any intelligent response. It's a question of who will outlast the other.

6 Sep 2003, 07:09 PM	#21
aha Senior Member Join Date: Jul 2002 Location: India Posts: 173	FM Support Button in WebUI I find that submitting a request to the FM Support System means that you need to monitor your Inbox for nearly an hour before that support system runs (scheduled to run once every hour, I think) and collect your email to support@ .. Instead, we should have direct access to the FM support system. You click on the button, fill out the form for support, and send it along. No more waiting for an hour to complete the submission process.

28 Sep 2003, 09:18 AM	#26
splustest Senior Member Join Date: Apr 2003 Posts: 164	Fixed! Yahoo finally fixed the problem - whatever it was, they never said - and after numerous idiot responses. It was even my birthday when they fixed it.

24 May 2003, 02:23 PM	#16
Brian11480 Essential Contributor Join Date: Oct 2002 Location: Albany, NY, USA Posts: 251	Do you Yahoo? I guess not. Yahoooooooooooooops. This an auto-response. If you prefer a different form letter Type 1. If you prefer Spam type 2. If you want to get a live humam being type www.fastmail.fm If you want good support from Yahoo, type 4 and wait till Y3K.

24 May 2003, 03:31 PM	#17
kander The "e" in e-mail Join Date: Jan 2002 Location: The Netherlands Posts: 4,112	LOL! Nice one, Brian! --K

6 Sep 2003, 06:33 PM	#20
Guest Posts: n/a	Its very difficult for a service with over 100 million customers to have good support. Even if there were 500 support staff thats still 200,000 customers per support staff - clearly they can't answer every email. Dan