Help for new user

[sharons]

Please help! I subscribed to FM for my small business. The inability to call or reach anyone for help is maddening. I failed to copy the temporary email passwords and cannot use FM as a result. I am making one last attempt or will call and cancel the credit card payment. This is like a black hole! Can someone help me?

[janusz]

Email address supportATmessagingengine.com has been mentioned here a few times. Try it.
No guarantees given....

[n5bb]

I think that a support ticket is faster. Go to www.fastmail.fm, select Support at the top, and open a new support ticket as best as you can.

Bill

[janusz]

... but to open a new ticket you need the password....

[sflorack]

Originally Posted by sharons

I failed to copy the temporary email passwords and cannot use FM as a result.

I think this quote speaks for itself.

[drew]

Now guys be kind to the not so logical old man Drew

What if one use this advice then.

https://beta.fastmail.fm/help/login_...eshooting.html

Lost Username/Password

To retrieve your username or password, you can use the Lost password screen. You specify the backup email address you have for the account, and we'll send the username and a password reset link to that address.

If you don't remember your backup email address, please use the Support screen to submit a support request. You'll need to include evidence that you are the owner of the account. As many details as possible from the following list will help with this:

As many account details as you remember (username, domain, full name, etc)
Account signup date as accurately as possible
The date of your last successful login as accurately as possible
...
Some details (eg from/to address, subject) of emails in your Inbox and Sent Items folders

I mean these guys have thought this through so why would it not work?
*Friendly smile*