Subscribed folders list corrupted...

ChinaLamb · 26 Jul 2010, 02:55 PM

Ever since the outage, my subscribed folders list has been corrupted.

Now, I am somehow subscribed to every single folder that has ever been on my account, many of whcih havn't existed for YEARS!

I am manually now trying to find the offending folders, quite a bizarre occurrance, though!

Derek

Fenman · 26 Jul 2010, 03:33 PM

Yes, most odd. I have the same.

mammaduck · 26 Jul 2010, 03:55 PM

Same here, Took quite some time to delete them all. (I am using Thunderbird BTW)

brong · 26 Jul 2010, 06:16 PM

Can you give more detail? Subscribed via IMAP, or through the web interface?

ChinaLamb · 26 Jul 2010, 06:25 PM

Quote:

Originally Posted by brong

Can you give more detail? Subscribed via IMAP, or through the web interface?

Outlook suddenly showed a dozen or more folders subscribed and none of them would work. I had to manually unsubscribe all of them. Many of them had been created and deleted throughout the years. They did not show up in the web interface, only in imap clients.

Thanks!

It appears that the issue with IMAP and Mailstore may also be related to the update...
http://www.emaildiscussions.com/showthread.php?t=59978

Fenman · 26 Jul 2010, 06:28 PM

I'm using IMAP with Thunderbird. The folders suddenly showed up greyed out in my folder tree.

When I open the Folder Subscription dialogue they also appear in grey but with no box beside them to change subscription status.

I deleted them once but they came back next time I fired up.

Edit for completion: When I look in my Fastmail webmail folder list they don't appear

mammaduck · 26 Jul 2010, 06:31 PM

I am subscribed through IMAP as well.

brong · 26 Jul 2010, 06:47 PM

Ok - I'll check that out with Thunderbird here... I know I tested this with Thunderbird originally!

Pfolson · 26 Jul 2010, 06:52 PM

Yep, same thing here, using several different clients, including Outlook and Thunderbird. So far, at least, deleting the grayed out folders appears to have fixed it. They did not reappear on restart.

The funny thing is, I had a brief occurrence of this a few days ago, only that time only one old folder showed up instead of 10 or 12 of them. I deleted it and it didn't reappear until this morning, when suddenly all the old folders were there.

brong · 26 Jul 2010, 07:10 PM

Ok - so the difference is - once upon a time records in the $user.sub file were just skipped if they didn't exist. Now they're displayed with NoSelect. How odd.

It's annoying that they're still in the .sub file at all!

brong · 26 Jul 2010, 07:13 PM

ahh, dammit. This is from Ken's 2.4 code. I haven't even _looked_ at it. I guess I'd better debug it now!

brong · 26 Jul 2010, 07:24 PM

Ok - debugged. Fix rolling out now. Wow, that code was odd. I'll talk to Ken about it when he wakes up, still 6am in New York

andrearp · 26 Jul 2010, 07:29 PM

don't know if this is related.

I had a few drafts saved, ready for sending.

When I opened them this morning in the web intf, the body part was empty

Fortunately, I solved just reloading each page, and then sending the message.

I didn't bother to contact support

brong · 26 Jul 2010, 07:39 PM

Possibly... I'm really not sure! We did have one user who had 3 Draft messages with corrupted .cache records, and we noticed and fixed it almost straight away. Could have been you!

andrearp · 26 Jul 2010, 07:53 PM

my drafts were many more.

After initial panic, I noticed that I could simply reload the page (I also tried to clean local cache, switch browser to "friendlier" Opera

)

I was reviewing 30 drafts or so, after the first 12 it was ok again.

A

26 Jul 2010, 02:55 PM	#1
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	Subscribed folders list corrupted... Ever since the outage, my subscribed folders list has been corrupted. Now, I am somehow subscribed to every single folder that has ever been on my account, many of whcih havn't existed for YEARS! I am manually now trying to find the offending folders, quite a bizarre occurrance, though! Derek

26 Jul 2010, 03:55 PM	#3
mammaduck Cornerstone of the Community Join Date: Mar 2002 Location: Netherlands Posts: 706	Same here, Took quite some time to delete them all. (I am using Thunderbird BTW) Last edited by mammaduck : 26 Jul 2010 at 05:44 PM.

26 Jul 2010, 06:16 PM	#4
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Can you give more detail? Subscribed via IMAP, or through the web interface? Last edited by brong : 26 Jul 2010 at 06:16 PM. Reason: also, I can spell

26 Jul 2010, 03:33 PM	#2
Fenman Cornerstone of the Community Join Date: Feb 2003 Location: UK (East Anglia) Posts: 737	Yes, most odd. I have the same.

26 Jul 2010, 06:28 PM	#6
Fenman Cornerstone of the Community Join Date: Feb 2003 Location: UK (East Anglia) Posts: 737	I'm using IMAP with Thunderbird. The folders suddenly showed up greyed out in my folder tree. When I open the Folder Subscription dialogue they also appear in grey but with no box beside them to change subscription status. I deleted them once but they came back next time I fired up. Edit for completion: When I look in my Fastmail webmail folder list they don't appear

26 Jul 2010, 06:31 PM	#7
mammaduck Cornerstone of the Community Join Date: Mar 2002 Location: Netherlands Posts: 706	I am subscribed through IMAP as well.

26 Jul 2010, 06:47 PM	#8
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Ok - I'll check that out with Thunderbird here... I know I tested this with Thunderbird originally!

26 Jul 2010, 06:52 PM	#9
Pfolson Essential Contributor Join Date: Apr 2010 Posts: 490	Yep, same thing here, using several different clients, including Outlook and Thunderbird. So far, at least, deleting the grayed out folders appears to have fixed it. They did not reappear on restart. The funny thing is, I had a brief occurrence of this a few days ago, only that time only one old folder showed up instead of 10 or 12 of them. I deleted it and it didn't reappear until this morning, when suddenly all the old folders were there.

26 Jul 2010, 07:10 PM	#10
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Ok - so the difference is - once upon a time records in the $user.sub file were just skipped if they didn't exist. Now they're displayed with NoSelect. How odd. It's annoying that they're still in the .sub file at all!

26 Jul 2010, 07:13 PM	#11
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	ahh, dammit. This is from Ken's 2.4 code. I haven't even _looked_ at it. I guess I'd better debug it now!

26 Jul 2010, 07:24 PM	#12
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Ok - debugged. Fix rolling out now. Wow, that code was odd. I'll talk to Ken about it when he wakes up, still 6am in New York

26 Jul 2010, 07:29 PM	#13
andrearp Member Join Date: Aug 2005 Posts: 35	don't know if this is related. I had a few drafts saved, ready for sending. When I opened them this morning in the web intf, the body part was empty Fortunately, I solved just reloading each page, and then sending the message. I didn't bother to contact support

26 Jul 2010, 07:39 PM	#14
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Possibly... I'm really not sure! We did have one user who had 3 Draft messages with corrupted .cache records, and we noticed and fixed it almost straight away. Could have been you!

26 Jul 2010, 07:53 PM	#15
andrearp Member Join Date: Aug 2005 Posts: 35	my drafts were many more. After initial panic, I noticed that I could simply reload the page (I also tried to clean local cache, switch browser to "friendlier" Opera ) I was reviewing 30 drafts or so, after the first 12 it was ok again. A