Need confirmation of strange Spam sort behavior

xyzzy · 11 Dec 2018, 05:33 PM

I am seeing strange behavior in my Spam folder when I "Sort by spam score". It appears to delete all the messages in the Spam folder and even says "no messages". It shouldn't be deleting them and in reality it doesn't because if I now choose any order sort order the messages reappear.

I'm looking for confirmation of this behavior hoping it isn't something unique to me.

Note, I do recall "Sort by spam score" working as expected previously (can't remember how long ago). But I don't know what may have changed now.

BritTim · 12 Dec 2018, 04:08 AM

Sorting by spam score works as expected for me.

Did you try this several times, or only once? Perhaps, you hit a strange glitch that interrupted the message list display.

xyzzy · 12 Dec 2018, 04:41 AM

Tried many times. Submitted ticket. Still no reply as yet. It's always something.

xyzzy · 12 Dec 2018, 01:27 PM

They replied to my ticket apologizing for the "trouble" and telling me they fixed it. Tried it and it is indeed working again.

They closed the ticket otherwise I would have followed up asking them what happened. Not worth reopening the ticket just to ask that.

11 Dec 2018, 05:33 PM	#1
xyzzy Essential Contributor Join Date: May 2018 Posts: 474	Need confirmation of strange Spam sort behavior I am seeing strange behavior in my Spam folder when I "Sort by spam score". It appears to delete all the messages in the Spam folder and even says "no messages". It shouldn't be deleting them and in reality it doesn't because if I now choose any order sort order the messages reappear. I'm looking for confirmation of this behavior hoping it isn't something unique to me. Note, I do recall "Sort by spam score" working as expected previously (can't remember how long ago). But I don't know what may have changed now.

12 Dec 2018, 04:08 AM	#2
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	Sorting by spam score works as expected for me. Did you try this several times, or only once? Perhaps, you hit a strange glitch that interrupted the message list display.

12 Dec 2018, 04:41 AM	#3
xyzzy Essential Contributor Join Date: May 2018 Posts: 474	Tried many times. Submitted ticket. Still no reply as yet. It's always something.

12 Dec 2018, 01:27 PM	#4
xyzzy Essential Contributor Join Date: May 2018 Posts: 474	They replied to my ticket apologizing for the "trouble" and telling me they fixed it. Tried it and it is indeed working again. They closed the ticket otherwise I would have followed up asking them what happened. Not worth reopening the ticket just to ask that.