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Old 13 Mar 2018, 09:51 PM   #1
jclarkw2
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Join Date: Mar 2018
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Change Main Account Name?

I am currently using a trial subscription and realize now that (for my paid subscription, which will also include two sub-accounts) I would prefer a different user name for the main account. Is this something tech. support can change for me (for email address as well as for account management), or do I have to cancel the trial account and start over accomplish that? -- jclarkw
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Old 14 Mar 2018, 03:41 AM   #2
gecko
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AFAIK you cannot change your username (i.e. login name). Tech support can do that but I believe to remember having read somewhere that they're sort of reluctant to do so.

However, you can create up to 100 aliases for sending and receiving emails. In my personal opinion, not using your login name as an email address is indeed a security benefit although I know that this view is arguable.

Letting your trial account expire and registering your desired username as a new account is of course also an option (provided it is still available).

Regards,
gecko
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Old 14 Mar 2018, 07:19 AM   #3
jclarkw2
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Quote:
Originally Posted by gecko View Post
...Letting your trial account expire and registering your desired username as a new account is of course also an option (provided it is still available)...
gecko
Thanks! I think this will be the easiest way, since I haven't saved very much in my trial account. -- jclarkw2
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Old 14 Mar 2018, 10:16 PM   #4
dbowdley
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Hello. We can change your username. That's not a problem for us .
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Old 14 Mar 2018, 11:37 PM   #5
jclarkw2
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Quote:
Originally Posted by dbowdley View Post
Hello. We can change your username. That's not a problem for us .
I presume I should create a service ticket for this?

I guess I can anticipate some of the consequences, such as my credentials for this forum will then contain an invalid email address. (I guess I can fix this chicken-and-egg problem by changing it to my non-runbox email before you change my username...)

This one is not critical, but will I still be able to access my messages stored in this account? More importantly, will there be consequences that I'm less likely to anticipate? -- jclarkw
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Old 15 Mar 2018, 06:51 AM   #6
dbowdley
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It's pretty straightforward really. We change your username to whatever we agree it can change to (obviously some aren't available) and then your old username becomes an alias. That means you don't have to worry about suddenly missing incoming messages. You can then delete the alias yourself if you wish.

No other consequences and your previous mail is still in the account.

Yes, please create a ticket for this if you haven't already. Thank you.
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Old 15 Mar 2018, 07:18 PM   #7
jclarkw2
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Quote:
Originally Posted by dbowdley View Post
...No other consequences and your previous mail is still in the account.

Yes, please create a ticket for this if you haven't already. Thank you.
I suppose my helpdesk registered email will change along with my username?
Will my login passwords (both to the main account and to the helpdesk) and other 2FA credentials (if I've set them up) remain the same?

If so, I'll get submit a ticket as soon as I "get my ducks in a row." -- jclarkw2

Last edited by jclarkw2 : 15 Mar 2018 at 08:29 PM.
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Old 16 Mar 2018, 02:10 AM   #8
dbowdley
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Quote:
Originally Posted by jclarkw2 View Post
I suppose my helpdesk registered email will change along with my username?
Will my login passwords (both to the main account and to the helpdesk) and other 2FA credentials (if I've set them up) remain the same?
The helpdesk registered email will remain the same as it is a separate system, but we can change that for you if you wish and that way you can still access your previous tickets but on the new email address. 2FA and app passwords will be reset so they will need to be set up again.
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Old 16 Mar 2018, 03:15 AM   #9
jclarkw2
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Quote:
Originally Posted by dbowdley View Post
The helpdesk registered email will remain the same as it is a separate system, but we can change that for you if you wish and that way you can still access your previous tickets but on the new email address. 2FA and app passwords will be reset so they will need to be set up again.
OK. I can live with that. (I've now demonstrated that I can use 2FA and app passwords (OTP), so I'm ready to give it a whorl.) I'll send in a service request now. Thanks again! -- jclarkw
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Old 29 Mar 2018, 07:54 PM   #10
mekitron
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Smile

Quote:
Originally Posted by dbowdley View Post
Hello. We can change your username. That's not a problem for us .
This is what I love the most when it comes to Runbox services. Cheers!
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