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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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5 Jul 2015, 06:50 PM | #1 |
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Clinking on links within email no longer working with Firefox 39
Suddenly, there is a problem with links inside messages when using the web interface within Firefox 39: normal clicking opens a blank window with a URL starting with https://www.fastmail.com/mail/Inbox/xyx with xyw being a long code. Instead, I need to "Control Click" to open the link. This problem does not happen if reading via MS Outlook, or via the web interface on Google Chrome. This may be a problem with Firefox 39, but I post this query here in case other Fastmail users have the same problem and may have found a solution or work-around (besides "Control Clicking").
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5 Jul 2015, 08:57 PM | #2 |
Cornerstone of the Community
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Same problem. Essentially the same solution - Ctrl+click
It also works to right click on the link for the context menu and then 'Open link in New Tab' but I don't think that's very different. A neater solution would be nice. |
5 Jul 2015, 09:13 PM | #3 |
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Thanks, Fenman
Good to know it's not "just me" having this problem, thanks!
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6 Jul 2015, 01:33 AM | #4 |
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In Firefox Preferences/Advanced/General/Accessibility, remove checkmark from "Warn me when websites try to redirect or reload the page".
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6 Jul 2015, 03:43 AM | #5 |
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6 Jul 2015, 03:52 AM | #6 |
Essential Contributor
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I can't explain that, but with that box checked FF will not load the link in Fastmail unless you do a Command-click in OS X. Unchecked it goes to the link unassisted.
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6 Jul 2015, 04:03 AM | #7 |
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I'm on Win 8.1. With that preference unchecked a new tab is opened with a very long url in the fastmail.com domain. The tab remains blank and nothing loads.
With the option checked a new tab opens up also but with a warning strip across the top of the page. Once I click 'Allow' the correct page loads. |
6 Jul 2015, 08:13 AM | #8 |
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We had a couple of other reports of this but haven't been able to reproduce it with a clean install of Firefox. This sort of thing is usually the fault of some extension. Can you try it with extensions disabled?
There's some instructions here: https://support.mozilla.org/en-US/kb...o-fix-problems |
6 Jul 2015, 02:16 PM | #9 |
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Thanks, Robn. Yes, it works fine in Safe Mode.
I *think* it might be the Adblock Plus extension but I don't have time to be systematic about it just now. I'll report back if I nail it more definitely.. Edit to correct: No, it was actually WOT (Web of Trust). There are a number of unhappy reviews on the web page for that extension saying lots of things are broken since FF39. Last edited by Fenman : 6 Jul 2015 at 03:39 PM. Reason: Correction |
6 Jul 2015, 11:46 PM | #10 | |
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Case solved
Quote:
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15 Sep 2016, 08:03 PM | #11 |
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Links not working AGAIN using Firefox 48.0.2
Strange re-occurence of this issue: clicking on links within email using Fastmail web interface opens a new tab, but doesn't go all the way to the target site.
Removing Web of Trust (WOT) makes no difference. Does anyone have the same issue? |
16 Sep 2016, 05:19 AM | #12 |
Intergalactic Postmaster
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No problems with Firefox 48.0.2
I'm using Firefox 48.0.2 on Windows 10 and do not see this problem. Links inside emails in the normal Fastmail web interface work fine for me.
Bill |
16 Sep 2016, 09:15 AM | #13 | |
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Quote:
I restarted Firefox in safe mode, to see if the issue might be linked to one of the add-ons / extensions, and indeed, the links do work fine in this mode! Now, I have to drill down to find out which extension is the culprit this time. |
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16 Sep 2016, 09:27 AM | #14 | |
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Solved
Quote:
I will keep disabled until it is updated with a fix. |
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16 Sep 2016, 09:38 AM | #15 | |
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Latest news
Quote:
See https://addons.mozilla.org/en-US/fir...view-edit-form |
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