Downloading attachments with the Android app

foodi · 15 Apr 2015, 04:17 AM

Hi everyone,

I seem to be unable to download any email attachments using the Fastmail Android app. I'm completely unable to click the "download" link at all - it's as if it isn't even there. I can however click the "View" link, which attempts to open a link in a browser, but the page remains blank.

(I'm using a Nexus5 with the latest version of Kitkat.)

Has anyone else here experienced this problem?

fmail_fan · 15 Apr 2015, 10:05 PM

Pretty much the same for me. The Download link is not active. For me the view link launches my default browser (Dolphin) which offers an option to download the file. The browser downloads the file, in this case a PDF, to my Downloads folder where it can be viewed via a separate app.

foodi · 16 Apr 2015, 05:49 AM

Oh ok, so this behaviour is normal then. Thanks for the confirmation!

fmail_fan · 16 Apr 2015, 09:50 AM

Well I'm not sure what you mean by 'normal'. The fact that the Download button is not operational isn't normal and should be considered a FastMail or Android bug. Or maybe you mean that I'm seeing what you're seeing.

foodi · 16 Apr 2015, 11:05 AM

Right, that's what i meant. I assume people are aware of the bug.

insgamabile · 22 May 2015, 10:08 PM

The same here. I registered to bump this topic, did anyone find a solution?

OLee · 23 May 2015, 02:48 AM

Quote:

Originally Posted by foodi

Hi everyone,

I seem to be unable to download any email attachments using the Fastmail Android app. I'm completely unable to click the "download" link at all - it's as if it isn't even there. I can however click the "View" link, which attempts to open a link in a browser, but the page remains blank.

(I'm using a Nexus5 with the latest version of Kitkat.)

Has anyone else here experienced this problem?

I just downloaded several different attachments with the FastMail Android app using the "Download" link. All files downloaded fine. Two were PDF files. I also downloaded a 3.2 MB JPG file twice. Everything appears to be working properly here including "View."

I'm using a Nexus 6, Android 5.1.1.

OLee

jkc054 · 19 Jan 2016, 05:17 AM

I am having the same problem and just posted a message for help in the forum and created a ticket for Fastmail support.

The Fastmail app is from the Google Play Store and is version 1.05.04, the Android version is 5.0. This is very infuriating and I will probably not purchase another tablet anytime soon if this cannot be fixed.

My tablet is a RCA 10 Viking Pro model RCT6303W87 DK. It normally sells at Walmart for $145.00

ChinaLamb · 26 Jan 2016, 04:36 AM

I have a Galaxy Note 4, Android 5.1.1, and I can confirm the attachment download button does NOT work. If there is a "View" button, that DOES work, but "Download" does NOT.

/cl

mekitron · 4 Feb 2016, 07:48 PM

Quote:

Originally Posted by ChinaLamb

but "Download" does NOT.

/cl

Download link does work but it is so thin that you have to touch multiple times.

I think, they should replace link with button or make it bolder.

gardenweed · 4 Feb 2016, 09:13 PM

Quote:

Originally Posted by mekitron

Download link does work but.... you have to touch multiple times.

...

This is what I find also.
I just keep tapping the link until it eventually works.

ChinaLamb · 4 Feb 2016, 09:38 PM

I'll have to keep tapping then, I havn't gotten it to work yet on my android...

robn · 5 Feb 2016, 08:12 AM

This is a known bug. It's a curious timing issue between the tap and taking action. We sort of understand it but haven't been able to pin it down properly. We'll keep trying.

15 Apr 2015, 04:17 AM	#1
foodi Member Join Date: Sep 2002 Posts: 41	Downloading attachments with the Android app Hi everyone, I seem to be unable to download any email attachments using the Fastmail Android app. I'm completely unable to click the "download" link at all - it's as if it isn't even there. I can however click the "View" link, which attempts to open a link in a browser, but the page remains blank. (I'm using a Nexus5 with the latest version of Kitkat.) Has anyone else here experienced this problem?

15 Apr 2015, 10:05 PM	#2
fmail_fan Senior Member Join Date: Feb 2015 Location: USA Posts: 120	Pretty much the same for me. The Download link is not active. For me the view link launches my default browser (Dolphin) which offers an option to download the file. The browser downloads the file, in this case a PDF, to my Downloads folder where it can be viewed via a separate app.

16 Apr 2015, 05:49 AM	#3
foodi Member Join Date: Sep 2002 Posts: 41	Oh ok, so this behaviour is normal then. Thanks for the confirmation!

16 Apr 2015, 09:50 AM	#4
fmail_fan Senior Member Join Date: Feb 2015 Location: USA Posts: 120	Well I'm not sure what you mean by 'normal'. The fact that the Download button is not operational isn't normal and should be considered a FastMail or Android bug. Or maybe you mean that I'm seeing what you're seeing.

16 Apr 2015, 11:05 AM	#5
foodi Member Join Date: Sep 2002 Posts: 41	Right, that's what i meant. I assume people are aware of the bug.

22 May 2015, 10:08 PM	#6
insgamabile Junior Member Join Date: May 2015 Posts: 1	The same here. I registered to bump this topic, did anyone find a solution?

19 Jan 2016, 05:17 AM	#8
jkc054 Senior Member Join Date: Feb 2012 Location: Greenfield, Indiana Posts: 104	I am having the same problem and just posted a message for help in the forum and created a ticket for Fastmail support. The Fastmail app is from the Google Play Store and is version 1.05.04, the Android version is 5.0. This is very infuriating and I will probably not purchase another tablet anytime soon if this cannot be fixed. My tablet is a RCA 10 Viking Pro model RCT6303W87 DK. It normally sells at Walmart for $145.00

26 Jan 2016, 04:36 AM	#9
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	I have a Galaxy Note 4, Android 5.1.1, and I can confirm the attachment download button does NOT work. If there is a "View" button, that DOES work, but "Download" does NOT. /cl

4 Feb 2016, 09:38 PM	#12
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	I'll have to keep tapping then, I havn't gotten it to work yet on my android...

5 Feb 2016, 08:12 AM	#13
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	This is a known bug. It's a curious timing issue between the tap and taking action. We sort of understand it but haven't been able to pin it down properly. We'll keep trying.