Credit Card Fraud

wagnerne · 2 Dec 2006, 12:55 PM

My wife had charges to her credit card, description WP-Messaging Engine Bundoora. My wife nor I even heard of FM. I would like to discover who I can contact to find where these charges orginated from. There was also a charge to Med Help International. Any help appreciated.

Terry · 2 Dec 2006, 01:27 PM

Try your Bank they will sort it out for you...somone form F/m may read your post but unless you contact them they will have no idea who you are and may not have your details.

Si1 · 2 Dec 2006, 08:56 PM

Quote:

Originally posted by wagnerne
I would like to discover who I can contact to find where these charges orginated from.

I suggest you contact Fastmail support. An explanation of how to do that is here.

DrStrabismus · 3 Dec 2006, 08:38 PM

I'd suggest that you don't waste your time on Fastmail support. The most important thing is to contact the credit card company, and let them handle it.

Si1 · 3 Dec 2006, 09:08 PM

I'm sure FM will want to block the account as it's likely to have been set up to send spam.

robmueller · 4 Dec 2006, 06:58 AM

Yes, please do let us know. We definitely want to lock the offending account and refund the transaction.

If we refund the transaction, then it only costs us a few cents and you get the money back pretty much straight away.

If you go to the bank first and dispute the transaction, then it goes through a much larger "chargeback" process. You have to sign various bits of paper and in the end you get the money back (usually months), but we also get hit with a hefty fee, which is why we infinitely prefer refunding transactions we know to be fraudulent than doing the full chargeback process.

Rob

2 Dec 2006, 12:55 PM	#1
wagnerne Junior Member Join Date: Dec 2006 Posts: 1	Credit Card Fraud My wife had charges to her credit card, description WP-Messaging Engine Bundoora. My wife nor I even heard of FM. I would like to discover who I can contact to find where these charges orginated from. There was also a charge to Med Help International. Any help appreciated.

2 Dec 2006, 01:27 PM	#2
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	Try your Bank they will sort it out for you...somone form F/m may read your post but unless you contact them they will have no idea who you are and may not have your details.

3 Dec 2006, 08:38 PM	#4
DrStrabismus The "e" in e-mail Join Date: May 2002 Posts: 2,804	I'd suggest that you don't waste your time on Fastmail support. The most important thing is to contact the credit card company, and let them handle it.

3 Dec 2006, 09:08 PM	#5
Si1 Cornerstone of the Community Join Date: Apr 2002 Location: UK Posts: 590	I'm sure FM will want to block the account as it's likely to have been set up to send spam.

4 Dec 2006, 06:58 AM	#6
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	Yes, please do let us know. We definitely want to lock the offending account and refund the transaction. If we refund the transaction, then it only costs us a few cents and you get the money back pretty much straight away. If you go to the bank first and dispute the transaction, then it goes through a much larger "chargeback" process. You have to sign various bits of paper and in the end you get the money back (usually months), but we also get hit with a hefty fee, which is why we infinitely prefer refunding transactions we know to be fraudulent than doing the full chargeback process. Rob