Amazon OTP emails discarded?
 

Anyone know off hand if there is a server issue that causes the Amazon OTP email messages to be discarded (One Time Password used to verify a password reset)? We receive amazon messages just fine, but not the OTP type. I don't think we have any discard rules set up besides perhaps the standard fastmail SPAM filter. I was able to have amazon send the OTP message to a spare GoDaddy email account so Amazon appears to be sending them.

I did submit a ticket, thought I'd check in here.

I can't really speak to your specific issue, but recently I've noticed several of my email providers discarding verification messages that formerly arrived as expected. Just this week I have updated my whitelists at all of my email providers to include anyone who might possibly send me verification messages.

You may have already tried something like this, but at Fastmail I have a contact I just call White List to which I add all such addresses. In some cases, if I hadn't had old verification messages I would not have known what address to whitelist.

Old thread, I know, but it has not been resolved as far as I know. I found something new that may be relevant, however.

It seems the behavior varies with the email alias. I have a few email aliases defined. When I use email aliases like ***@mydomain.com or ***@fastmail.fm, the OTPs get forwarded but when I use aliases like ***@allmail.net or ***@mailbolt.com they are dropped (other routine emails to these addresses get forwarded).

So I must have missed a nuance or two on how certain aliases work, I didn't define any special rules, just forward mails to the alias to my main inbox. My main account has a ***@mailc.net address

Weird!

You said in an earlier post that you'd submitted a ticket. You didn't say what FM's support people found out. Did they check their logs to find out why they'd rejected/dropped the incoming mails? If they didn't check them, why not?

Did you hit the problem (which I find happens too often) that the first-level support person doesn't understand the issue I'm reporting, or denies there is a problem? I sometimes find I have to argue with them enough for them to realise that there's a nuance they don't quite see so there might be a real problem, and thus pass the issue on to someone more technical...