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-   -   Account gone? (http://www.emaildiscussions.com/showthread.php?t=78702)

sremick 17 Jun 2021 12:44 AM

Account gone?
 
Anyone else having troubles today or experienced this before?

I started getting "incorrect password" errors today. Tried using the account recovery option, but it says there's no account by that name. I recently renewed for 3 years so I know my account is current.

I've put in a ticket w/ FM support but I'm kind of panicking now that they've accidentally deleted all my account info.

BritTim 17 Jun 2021 03:50 AM

If this is an error by Fastmail, they are able to restore pretty much everything. It is a strange situation which I have seen with other email providers, but never before with Fastmail.

Have you tried sending an email to your Fastmail account? It would be interesting to see whether the message is bounced.

sremick 17 Jun 2021 09:26 AM

Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.

Bamb0 17 Jun 2021 01:35 PM

Im glad things are ok :)

JeremyNicoll 17 Jun 2021 04:23 PM

Quote:

Originally Posted by sremick (Post 621640)
Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.

A security breach ... but not FM's fault?

If it wasn't at FM, how did it stop you from logging-in there?

elvey 20 Jun 2021 01:24 PM

Quote:

Originally Posted by sremick (Post 621640)
Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.

Wow, They were able to help you recover from a malicious account deletion? (That's my interpretation.) Now that is impressive!
:cool::D
:cool::D
:cool::D


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