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Search: Posts Made By: Eric Savage
Forum: Early Warning... 19 Nov 2003, 01:03 AM
Replies: 6
Views: 1,845
Posted By Eric Savage
FYI: The problem has been fixed, but it will take...

FYI: The problem has been fixed, but it will take up to 24 hours for the root servers to disseminate the proper name information. We will be issuing refunds to all ToughGuy.net premium account...
Forum: Early Warning... 18 Nov 2003, 11:57 PM
Replies: 6
Views: 1,845
Posted By Eric Savage
We are currently working with the registrar to...

We are currently working with the registrar to resolve the DNS problems with ToughGuy.net. The servers are running fine but the main DNS record has been corrupted somehow. If anyone needs to...
Forum: Email Help Needed! 25 Oct 2003, 07:08 AM
Replies: 19
Views: 2,078
Posted By Eric Savage
Kander, there was some discussion on this a while...

Kander, there was some discussion on this a while back, and my understanding was that it was too likely to get abused and too difficult to set up a "representative-only" area, both reasonable points...
Forum: Early Warning... 25 Oct 2003, 06:23 AM
Replies: 9
Views: 1,185
Posted By Eric Savage
I'm very proud of the improvement in our support...

I'm very proud of the improvement in our support department since we installed the ticket system. Not only are the users happier, but the tech staff seems much happier too :)

Email support was...
Forum: Email Help Needed! 25 Oct 2003, 06:15 AM
Replies: 19
Views: 2,078
Posted By Eric Savage
Unfortunately there is no place for us on this...

Unfortunately there is no place for us on this site to announce new features like this without being considered spam, so I have to wait for it to be a valid response to mention it :)
Forum: Email Help Needed! 25 Oct 2003, 06:11 AM
Replies: 19
Views: 2,078
Posted By Eric Savage
Yes, for free accounts. Full specifications of...

Yes, for free accounts. Full specifications of our accounts are available here: http://hotpop.com/accountlevels.jsp
Forum: Email Help Needed! 23 Oct 2003, 02:54 AM
Replies: 19
Views: 2,078
Posted By Eric Savage
With HotPOP you can only send mail with your...

With HotPOP you can only send mail with your HotPOP address. As mentioned before, this is an anti-spam/fraud feature. Of course if your forwarding address is a HotPOP one, then you can send mail,...
Forum: Email Comments, Questions and Miscellaneous 26 Jun 2003, 12:37 PM
Replies: 11
Views: 3,008
Posted By Eric Savage
Blocking Yahoo Groups and Topica

I'm curious about what you said about blocking Yahoo groups and Topica. Do you have any documentation about this DoS attack? I'm suspicious of this reasoning because:

a) Pretty much any mail...
Forum: Email Help Needed! 26 Jun 2003, 10:10 AM
Replies: 13
Views: 3,129
Posted By Eric Savage
HotPOP support

I hope this isn't considered spamming since someone else brought it up, but we've actually got a new web-based ticket system to guarantee responses to any questions. It has greatly reduced the...
Forum: Email Help Needed! 14 Mar 2003, 09:34 PM
Replies: 11
Views: 1,532
Posted By Eric Savage
HotPOP Inactivity

Hello all. Thanks to those who helped sheprd out on this one. I just wanted to clarify something Gankaku said about logging in. You actually don't have to log into the website to keep it active,...
Forum: About this site... 16 Feb 2003, 09:18 AM
Replies: 322
Views: 144,455
Posted By Eric Savage
Place to post provider news

If a new forum is not logistically possible, is it appropriate for providers to post provider news in any existing forums? If so, where?
Forum: Email Comments, Questions and Miscellaneous 29 Jan 2003, 06:24 AM
Replies: 7
Views: 1,328
Posted By Eric Savage
A tricky one

This is a tricky technical issue. First, lets look at the MX record (the address of the server that handles mail) for fastmail.com:

we-dont-accept-mail.fastmail.com

So now lets lookup the IP...
Forum: About this site... 26 Jan 2003, 06:00 AM
Replies: 322
Views: 144,455
Posted By Eric Savage
Although I think Mr. Howard's thoughts are...

Although I think Mr. Howard's thoughts are on-point, I think the time spent in setting up such a forum would be a wise investment on the part of the forum. $25 would be a fair "gating factor"...
Forum: About this site... 25 Jan 2003, 03:07 PM
Replies: 322
Views: 144,455
Posted By Eric Savage
HotPOP Is Here

I know it was mentioned earlier in the thread, but I figured I'd "officially" accounce that HotPOP is here.

Since there are a number of sites represented here, would there be a possibility for a...
Forum: Email Comments, Questions and Miscellaneous 18 Nov 2002, 03:42 PM
Replies: 18
Views: 2,485
Posted By Eric Savage
A core value at HotPOP is to be honest with our...

A core value at HotPOP is to be honest with our users. For this reason, we cannot promise anything will last "forever", because nobody knows what the future will hold. The message on our homepage...
Forum: Email Comments, Questions and Miscellaneous 18 Sep 2002, 02:24 AM
Replies: 18
Views: 2,485
Posted By Eric Savage
HotPOP Uptime

Greetings all. I only check out this board once a week or so, which is why I didn't respond earlier.

I'm sorry you couldn't reach our website or mail server. I have heard no reports of a network...
Forum: Early Warning... 4 Sep 2002, 02:50 AM
Replies: 4
Views: 1,173
Posted By Eric Savage
HotPOP Mail Forwarding

Hi all,

Just a point of clarification on HotPOP's mail forwarding features. Our free accounts are ad-supported, but we offer several premium accounts that have no ads and let you forward to up to...
Forum: Email Comments, Questions and Miscellaneous 11 May 2002, 01:17 AM
Replies: 24
Views: 9,968
Posted By Eric Savage
In response to the two previous posts: If the...

In response to the two previous posts:

If the probe email bounces, another is sent a couple of weeks later. If that one bounces the destination address is considered inactive. This prevents...
Forum: Email Comments, Questions and Miscellaneous 9 May 2002, 02:57 PM
Replies: 24
Views: 9,968
Posted By Eric Savage
HotPOP Inactivity

It would appear that the answer to that question in our FAQ is slightly out of date, and it will be fixed very soon. Inactivity is defined as not logging in for 30 days if you have a POP account, or...
Forum: Email Comments, Questions and Miscellaneous 25 Apr 2002, 03:32 AM
Replies: 26
Views: 2,639
Posted By Eric Savage
Re: HotPOP

First, let me thank Trip and Gankaku for their realistic views. The internet can be a rather turbulent environment and there are so many stops between point A and B it can be very difficult for even...
Forum: Email Help Needed! 31 Mar 2002, 04:44 PM
Replies: 6
Views: 1,316
Posted By Eric Savage
Fighting Spam

While we take steps to block spam at the server level, a clever spammer can find ways to get through. Also we must balance the benefits of blocking spam with the risk of blocking valid email. As we...
Forum: Email Help Needed! 30 Mar 2002, 08:47 PM
Replies: 13
Views: 2,197
Posted By Eric Savage
munchkin is correct, HotPOP's standard mailbox...

munchkin is correct, HotPOP's standard mailbox size is 10MB. Our servers support messages up to 500k. Most users have POP clients that can segments messages (such as Outlook Express) so you are...
Forum: Email Help Needed! 30 Mar 2002, 08:38 PM
Replies: 6
Views: 1,316
Posted By Eric Savage
EMSI-Web is not HotPOP Opt-In Mail

HotPOP has no relationship with EMSI-Web (or any company that sounds like it). We repeatedly refuse offers from email marketing companies that we think are suspicious or would re-sell any...
Showing results 1 to 23 of 23

 
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