That's a very harsh thing to say, how do you know it's not caching issue?
Or that Fastmails MB display doesnt take a while to update?
Or that it's a genuine error on Fastmails part?
Or that your not in some way mistaken?
I'm also made suspicious of your comments based on the fact your a representative of "BeanRack.com" although right now your service seems down altogether.
Jason