Quote:
Originally Posted by InquiringMind
And, my family member has tried to contact them repeatedly. What Fastmail Support does is they give the same pre-scripted response and then they immediately close the ticket so you have to start from scratch.
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In my experience, tickets that are "closed" can be replied-to, which opens them again. Think of this "closing" as just FM's hope that they've given a stock answer to a simple question and that's that. I get this quite often with questions that the responder hasn't fully understood.