server4 outage

Launched · 11 Nov 2005, 06:59 AM

C'mon FastMail crew, let's get this up and keep it up. Three times in one day?

Jeremy Howard · 11 Nov 2005, 07:05 AM

One of our servers (server4) will be down for the next hour and a half, to resolve a problem with one of its disks. This disk has been in a bad way today, so people on this server will have noticed slowness.

Sorry about the outage - we'll keep you updated on progress.

fryr · 11 Nov 2005, 07:10 AM

Thanks for the update - guess I will hang out with Gmail for the next hour or so to read my emails.

kwiniec · 11 Nov 2005, 07:11 AM

At one time my account was on server2, so why I am affected? Is there a way to tell if I am still on server2? Just curious.

jamie · 11 Nov 2005, 07:15 AM

creating an entire new thread like this isn't going to solve anything, it just creates more clutter.

just be patient.

fryr · 11 Nov 2005, 07:21 AM

When viewing an email you can show the headers and this will detail which server received your email and this is the server your account resides.

kwiniec · 11 Nov 2005, 07:34 AM

Thanks. Guess I'll have to wait to be able to do that....

Another question: why does the status page continue to say the server is up when my account continues to be inaccessible?

http://admin.fastem.com/cgi-bin/fm-a...action=refresh

kwiniec · 11 Nov 2005, 07:37 AM

Of course as soon as I asked, it started working again....

Jeremy Howard · 11 Nov 2005, 07:53 AM

The server disk rebuild finished, but now the server has crashed shortly after starting mail services. We're looking into what's happened here...

anachron · 11 Nov 2005, 07:59 AM

Are the disk(s) in question on the failed server in some kind of hot-swappable / hot-rebuildable RAID configuration? That would of course eliminate this particular form of downtime.

If not, I hope you'll consider migrating this and other primary user mail storage to a RAID level adequate to provide immunity from any single disk failure. (RAID 5 or better.)

My two bits from the peanut gallery; aside from period downtime Fastmail is truly a great service.

m5comp · 11 Nov 2005, 09:41 AM

When is the outage going to be over? I'm still getting authentication errors with POP/SSL and an error page when I try to log in the webmail interface.

Heartz · 11 Nov 2005, 09:55 AM

Yes please. An ETA would be greatly appreciated. I'm kicking myself in the foot for leaving my backup emails at home.

I now so desperately need to read some of the past emails.

Cheers,
Suresh

CML209 · 11 Nov 2005, 09:56 AM

I'd sort of like an ETA on this too, so I quit wasting time reloading the screen.

rmns2bseen · 11 Nov 2005, 10:08 AM

authentication errors here still (using Fetchmail) as of 9:07 pm eastern. Wow...I've never experienced an outage with FM like this before

(edit) well, not lately anyway

alberg · 11 Nov 2005, 10:55 AM

Another vote for an ETA on the ill server... I am surprised at the length and severity of this outage - never had a problem like this before... what gives?

Al

11 Nov 2005, 06:59 AM	#1
Launched Member Join Date: Jan 2005 Posts: 82	Web interface is down again at 5:57est C'mon FastMail crew, let's get this up and keep it up. Three times in one day?

11 Nov 2005, 07:05 AM	#2
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	server4 outage One of our servers (server4) will be down for the next hour and a half, to resolve a problem with one of its disks. This disk has been in a bad way today, so people on this server will have noticed slowness. Sorry about the outage - we'll keep you updated on progress.

11 Nov 2005, 07:21 AM	#6
fryr Senior Member Join Date: Jun 2003 Location: Yorkshire, UK Posts: 147	What server am I on? When viewing an email you can show the headers and this will detail which server received your email and this is the server your account resides. Last edited by fryr : 11 Nov 2005 at 07:29 AM.

11 Nov 2005, 07:59 AM	#10
anachron Member Join Date: Jul 2003 Location: San Francisco, CA Posts: 35	Disk problems - RAID, I hope? Are the disk(s) in question on the failed server in some kind of hot-swappable / hot-rebuildable RAID configuration? That would of course eliminate this particular form of downtime. If not, I hope you'll consider migrating this and other primary user mail storage to a RAID level adequate to provide immunity from any single disk failure. (RAID 5 or better.) My two bits from the peanut gallery; aside from period downtime Fastmail is truly a great service.

11 Nov 2005, 10:08 AM	#14
rmns2bseen Master of the @ Join Date: Dec 2004 Location: USA Posts: 1,426	authentication errors here still (using Fetchmail) as of 9:07 pm eastern. Wow...I've never experienced an outage with FM like this before (edit) well, not lately anyway Last edited by rmns2bseen : 11 Nov 2005 at 10:14 AM.

11 Nov 2005, 07:10 AM	#3
fryr Senior Member Join Date: Jun 2003 Location: Yorkshire, UK Posts: 147	Thanks for the update - guess I will hang out with Gmail for the next hour or so to read my emails.

11 Nov 2005, 07:11 AM	#4
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	At one time my account was on server2, so why I am affected? Is there a way to tell if I am still on server2? Just curious.

11 Nov 2005, 07:15 AM	#5
jamie Member Join Date: Dec 2001 Location: this is not my website Posts: 46	creating an entire new thread like this isn't going to solve anything, it just creates more clutter. just be patient.

11 Nov 2005, 07:34 AM	#7
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	Thanks. Guess I'll have to wait to be able to do that.... Another question: why does the status page continue to say the server is up when my account continues to be inaccessible? http://admin.fastem.com/cgi-bin/fm-a...action=refresh

11 Nov 2005, 07:37 AM	#8
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	Of course as soon as I asked, it started working again....

11 Nov 2005, 07:53 AM	#9
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	The server disk rebuild finished, but now the server has crashed shortly after starting mail services. We're looking into what's happened here...

11 Nov 2005, 09:41 AM	#11
m5comp Member Join Date: Nov 2002 Location: USA Posts: 54	When is the outage going to be over? I'm still getting authentication errors with POP/SSL and an error page when I try to log in the webmail interface.

11 Nov 2005, 09:55 AM	#12
Heartz Essential Contributor Join Date: Feb 2002 Location: Selangor, Malaysia Posts: 460	Yes please. An ETA would be greatly appreciated. I'm kicking myself in the foot for leaving my backup emails at home. I now so desperately need to read some of the past emails. Cheers, Suresh

11 Nov 2005, 09:56 AM	#13
CML209 Essential Contributor Join Date: Feb 2004 Posts: 328	I'd sort of like an ETA on this too, so I quit wasting time reloading the screen.

11 Nov 2005, 10:55 AM	#15
alberg Junior Member Join Date: Apr 2003 Posts: 2	ETA? Another vote for an ETA on the ill server... I am surprised at the length and severity of this outage - never had a problem like this before... what gives? Al