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Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere. |
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Thread Tools |
10 Nov 2021, 08:12 PM | #1 |
Senior Member
Join Date: Oct 2007
Posts: 189
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Tutanota a ripoff!
Even though I paid in full early this year, Tutanota disabled my account recently for not logging in within six months. Who does that with a paid account? Tutanota! I highly advise against a paid account...stick with a free one.
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10 Nov 2021, 11:49 PM | #2 |
Essential Contributor
Join Date: Dec 2017
Location: Scotland
Posts: 490
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If you've not used it in 6 months, it doesn't seem unreasonable to me that they might suspect you've died and want to prevent someone else using it.
What's more important is whether or not they reactivated it for you, and whether mails, processing rules etc (if you had any) were still present on their servers. |
11 Nov 2021, 06:47 AM | #3 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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Hopefully they at least sent you some warnings they were going to disable the account. To do it without warning is not good.
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11 Nov 2021, 09:52 AM | #4 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
As for reacvtivation, when you click 'contact' you have to sign in to do so, and with the account suspended, guess what that means? With a paid account one also expects to be able to contact the provider to, oh I don't know, demand a refund? I stand by what I said. Do not trust Tutanota with money. Stick to the free account....and remember you have to play the same game as Hushmail used to pull, free or paid....and if paid, be prepared for a rip-off. |
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11 Nov 2021, 03:11 PM | #5 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
The Tutanota TOS clearly states that their free email accounts can be closed down if not logged in within six months. There is no such threat attached to their TOS for paid accounts, and I specifically turned the free account into a paid one years ago for that very reason. In any case, I have rerouted Paypal and the bank email to another address, and will be employing a more reputable and reliable provider next month, to replace this rip-off artist. |
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11 Nov 2021, 08:19 PM | #6 |
Senior Member
Join Date: Oct 2015
Posts: 162
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Thanks for the heads-up of such shocking behaviour - I will be staying well away from them.
Can't you raise a dispute with your credit card/payment company since in effect you have paid for a service you haven't received ? |
11 Nov 2021, 08:21 PM | #7 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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Try reaching them via Twitter. I know it is strange, but I have found that sometimes you can get a response using Twitter when nothing else works.
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12 Nov 2021, 10:43 AM | #8 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
I could contest via Paypal, but it ain't worth the hassle. I think I paid something like $12 to $15 this February, which comes out to around $1 per month, so I got cheated out of like $4. It's not the money so much as it's the violation of trust, the hassle of switching Paypal and banks to another address, and so on. |
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12 Nov 2021, 10:59 AM | #9 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
Next month I'll look into replacing Tutanota with Lavabit...once I contact him, and make sure he doesn't have a 'hand-holding clause' in his TOS for paid accounts. I'd bet he doesn't. I know of no other email provider with this requirement for a paid account. |
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13 Nov 2021, 06:59 AM | #10 |
Essential Contributor
Join Date: Apr 2014
Posts: 399
Representative of:
MXRoute.com |
My guess is that they had that logic down for free accounts and just never differentiated between free and paid for the logic of the automation. Likely they hadn't had many (if any) paid accounts that triggered the automation and then spoke up (meaning people either didn't idle the accounts or didn't notice it missing because they abandoned it).
I wouldn't be surprised if they would be interested in knowing that this happened. |
14 Nov 2021, 08:53 AM | #11 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
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15 Nov 2021, 08:58 PM | #12 |
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 881
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There is a 'contact us' link on their website. I know there's an email address in the page that the 'I can't access my account' link resolves to. Do you have another means to send them an email?
- Bruce |
16 Nov 2021, 05:26 AM | #13 |
Senior Member
Join Date: Oct 2007
Posts: 189
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As said, clicking on the 'contact' link goes to the login page. Somewhere in the mishmash there is a 'recovery code' wanted that I no longer have, which probably went the way of whichever alternate email address I used years ago to open the account. I recall an email address that either went no where or cycled back to the login page. About an hour wasted on Google sealed the deal on Tutanota.
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22 Nov 2021, 05:02 AM | #14 |
Essential Contributor
Join Date: Apr 2005
Location: NYC
Posts: 483
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I think all email providers should prominently mention any inactivity cut-out right up-front.
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24 Nov 2021, 10:46 AM | #15 | |
Senior Member
Join Date: Oct 2007
Posts: 189
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Quote:
https://www.ripoffreport.com/report/...ccount-1513567 ...so that concludes my misadventure with this email provider. Make of it what you will. |
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