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Old 30 May 2024, 03:47 PM   #1
Junior Member
Join Date: May 2024
Posts: 1
Issue with Fastmail search

I am having an issue, and a ticket I submitted has been escalated to developers (so they say) but the issue still exists. I do a simple search for a single word. I was searching for a software package I knew I bought awhile ago but search was not showing any results. I had to dig through my folders and sure enough it was there. I opened a ticket and they had me create a special folder and copy the email there so they could investigate. I did and even found others too. I copied those to the folder as well for them and they can see the same thing I am but no resolution and now ticket is just stale. What sucks is I paid for 3 years a month ago. I also updated accounts with masked emails at over 30 places so it is not something I can just move away from at this point.
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Old 30 May 2024, 04:26 PM   #2
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FYI, this exact same question was posed on Reddit:
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Old 30 May 2024, 04:59 PM   #3
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Join Date: Dec 2017
Location: Scotland
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According to the reddit post, the OP didn't include double quotes around their single-word search argument.

That means that FM will have done their sort of fuzzy search (what they call 'stemming') of related words.

These days I ALWAYS put double quotes around search arguments.

Also ... the OP said the argument was a 'word'. Was this a 'word' (ie single string of non-whitespace characters, but not just letters), eg "sox123" or "Fantastic-Prog-v123" (both of which would be classed as 'word's in some programming languages), or was it made up from letters only?

If it did have non-letters in it, I think that might require double quotes.
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Old 30 May 2024, 05:12 PM   #4
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Location: Holon, Israel.
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I think sometimes search doesn't find words if they are broken across header lines, or if they are internally broken across lines in the message body (that is, when viewing the email message, they look whole, but when viewing the raw message that is encoded with BASE64 or QP they are in two separately encoded lines).
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Old 24 Jun 2024, 08:58 PM   #5
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Join Date: Dec 2009
Posts: 198
I came here today because of I've experienced the same. I have a mail that can't be found even when I use "Anywhere".

I found that if I search for an exact word in a Subject, it finds it. But if I search for parts of the word, it finds nothing. Like "Guardian" is found. But "Guard" is not.

Just thought I'd post my experience here..
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