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Old 3 Jun 2021, 11:01 PM   #1
evfrson
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iCloud email reliability

I know a few years ago iCloud email had quite a bad reputation for legitimate emails not being received (particularly newsletters etc) and just disappearing into a black hole never to be seen again.

If anyone here uses it, has this situation improved or is the service still as unreliable as it used to be ?

Last edited by evfrson : 3 Jun 2021 at 11:03 PM. Reason: Spelling
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Old 4 Jun 2021, 10:52 AM   #2
jeffpan
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Quote:
Originally Posted by evfrson View Post
I know a few years ago iCloud email had quite a bad reputation for legitimate emails not being received (particularly newsletters etc) and just disappearing into a black hole never to be seen again.

If anyone here uses it, has this situation improved or is the service still as unreliable as it used to be ?
After my testing, the issue still exists. I wrote a blog for it.
https://blog.hoxblue.com/icloud-emai...ering-in-2021/
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Old 4 Jun 2021, 04:03 PM   #3
evfrson
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Originally Posted by jeffpan View Post
After my testing, the issue still exists. I wrote a blog for it.
https://blog.hoxblue.com/icloud-emai...ering-in-2021/
Thanks jeffpan for posting a link to your blog post - very interesting.

I am guessing Apple don't make much (if any) revenue from mail and is therefore a non-priority to fix.

Apple are well aware of the problems that have been going on for years, you only have to look at the Apple Community pages to see the number of unhappy users of mail always complaining about disappearing messages.

Given the problems still appear to exist I won't bother using it, even for non-essential email.
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Old 4 Jun 2021, 07:43 PM   #4
TenFour
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On the other hand, I know lots of ordinary people that use Apple Mail for everything and I have never heard them complain about lost emails. I have no doubt there is some spam alogorithm that is blocking some legitimate emails, but it is really hard to know how big the problem is or what the reasoning is behind the algorithm. Legitimate domains and IPs get blocked by major spam filters for unknown reasons all the time. I used to work with an email service provider and we had someone working fulltime dealing with blocked IPs, domains, email addresses, etc. In many many cases no obvious reason for the block was ever found. The blockers often refuse to provide any information on what is going on, but I suspect even they don't know in some cases.
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Old 8 Jun 2021, 05:28 AM   #5
soromak
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Originally Posted by TenFour View Post
On the other hand, I know lots of ordinary people that use Apple Mail for everything and I have never heard them complain about lost emails. I have no doubt there is some spam alogorithm that is blocking some legitimate emails, but it is really hard to know how big the problem is or what the reasoning is behind the algorithm. Legitimate domains and IPs get blocked by major spam filters for unknown reasons all the time. I used to work with an email service provider and we had someone working fulltime dealing with blocked IPs, domains, email addresses, etc. In many many cases no obvious reason for the block was ever found. The blockers often refuse to provide any information on what is going on, but I suspect even they don't know in some cases.
It will be interesting to follow it up, as Apple just announced custom domain support with iCloud plus coming this fall...
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Old 8 Jun 2021, 05:44 AM   #6
TenFour
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Apple just announced custom domain support with iCloud plus coming this fall...
Of course the details of the service/price/limits will be critical, but this could be a nice cost savings for many people that pay for email services just to get that custom domain email. I've been advocating for Google to offer this with Gmail for years. For most people something like Workspace is overkill just to get domain email, and way too complicated also.
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Old 8 Jun 2021, 08:43 PM   #7
TenFour
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There's more information on the forthcoming iOS 15 and iCloud+ changes here: https://www.apple.com/ios/ios-15-preview/features/

Custom email domain
Personalize your iCloud Mail address with a custom domain name, and invite family members to use the same domain with their iCloud Mail accounts.

Mail Privacy Protection
Mail Privacy Protection helps protect your privacy by preventing email senders from learning information about your Mail activity. If you choose to turn it on, it hides your IP address so senders canít link it to your other online activity or determine your location. And it prevents senders from seeing if youíve opened their email.
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