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Old 30 Jan 2024, 02:28 PM   #1
aqeeliz
Junior Member
 
Join Date: Feb 2014
Posts: 27
Whitelisting all contacts

Hi,

I had a setting enabled that whitelisted all contacts in my address book. But now I have noticed some of those emails are going to Spam folder, and I can't find that setting anywhere.

Is the setting removed? Or am I just missing something?

Thanks.
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Old 31 Jan 2024, 04:21 AM   #2
Bamb0
Master of the @
 
Join Date: Feb 2005
Location: USA
Posts: 1,873
Hmmmmmm,

Have you tried moving those emails to inbox? (The addresses should be auto whitelisted (At least on Yahoo))


Good luck!
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Old 31 Jan 2024, 05:15 AM   #3
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,927
First, I want to point out that the behavior of Yahoo email has nothing to do with Fastmail.

Fastmail builds up a spam score based on several indicators. You can see how this works by viewing the full headers by using Actions>Show raw message on a particular message. If the “X-Spam-known-sender” header value is “yes”, the sender email address was found in your online Fastmail address book, and in general that message should not end up in your Spam filter unless you have a rule which forces this. See more at:
Whitelisting addresses

Read more about Fastmail spam filtering process and changes you can make at:
Improving spam protection
As you can see at that help article, you can change your spam protection level.

If a message improperly ends up in your Spam folder, you should mark that message as “Not spam” using the tool at the top of the screen. That message will be removed from your Spam folder, marked as not-spam, and be refilled in your Inbox.

You should look at those desired messages that end up in your Spam folder. View the raw message to see the “X-Spam-known-sender” header. It’s possible that the actual email address of that sender isn’t in your address book. What matters is the email address, not the visible human name.

Bill

Last edited by n5bb : 31 Jan 2024 at 05:20 AM.
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