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Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere. |
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22 Dec 2023, 01:39 AM | #1 |
Essential Contributor
Join Date: Jun 2002
Posts: 387
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Oh no from Zoho
https://help.zoho.com/portal/en/kb/a...l_verification
So I no longer have access to the email address they want to send my code to. Looks like I'm royally hosed. |
22 Dec 2023, 05:11 AM | #2 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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Yes, the most important contact address you must maintain is your backup email used for a wide range of accounts. This is one of the main reasons I purchased my own personal domain 24 years ago. My main purpose was to allow me to use email addresses at that domain, which could be delivered to my current favorite email provider. But once you own your domain (and maintain control over it, which requires maintaining the backup email at your domain name registrar and DNS provider), you can use addresses at your domain for backup at services, knowing that you will always keep that address available, even if an email provider folds.
Bill |
22 Dec 2023, 10:20 PM | #3 |
Essential Contributor
Join Date: Jun 2002
Posts: 387
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I think AI has taken over at Zoho. Their responses are not satisfactory.
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24 Dec 2023, 11:25 AM | #4 |
Member
Join Date: Aug 2023
Posts: 52
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Although of no help to you now, one should want at least ONE email address to use for account verifications for other email accounts. Choose from something like AOL, Yahoo, GMail, or other free and popularly known services.
Here's one idea: Important account on GMail Special account for verification purps on Yahoo. Give the Yahoo as the alternate for GMail in case need to verify the GMail; Give the GMail as alternate for Yahoo in case need to verify the Yahoo. |
24 Dec 2023, 12:14 PM | #5 | |
Essential Contributor
Join Date: Aug 2004
Location: USA
Posts: 250
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Quote:
2FA on Gmail and Yahoo accounts. 2FA by TOTP (Authenticator) and SMS to phone number and print/save backup codes. Run Authenticator app simultaneously on multiple devices. I run it at least on two smartphones and on PC (KeePass). Backup your 2FA tokens (I use Aegis app that has autobackup feature). Also, I personally world not rely on Yahoo/AOL (it is the same company now). Instead use Microsoft email (outlook.com/hotmail.com). If possible, use some paid service linked to your Gmail or Yahoo/Hotmail. It will increase the chances of account recovery in case of emergency. I use Google One for Gmail. |
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24 Dec 2023, 08:30 PM | #6 | |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Quote:
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27 Dec 2023, 11:23 AM | #7 |
Essential Contributor
Join Date: Jun 2002
Posts: 387
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Final offer from Zoho. Looks like there is hope!
Thank you for writing to us. xxx@xxx.com, you do not have access to the email address. As you failed to update the recovery email address and mobile number to access the account. This is applicable for all Zoho users and that is the reason we have asked to reactivate the email address xxx@xxx.com. We request you to confirm if you have access to account password. If so, kindly share the screenshot of the OTP requesting page after entering the password. As you are ready to share the information regarding the Zoho inbox, we will check this with out internal team meanwhile help us with the screenshot of the OTP page. Feel free to write back to us for any further assistance. Regards, Zoho Accounts Team Last edited by mister : 27 Dec 2023 at 01:46 PM. |
29 Dec 2023, 05:57 AM | #8 |
Essential Contributor
Join Date: Jun 2002
Posts: 387
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So I finally have access! Hats off to them.
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31 Dec 2023, 09:45 AM | #9 |
Senior Member
Join Date: Dec 2013
Posts: 129
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Welcome back to Zoho
I'm a happy (paying) user but one thing I still can't get used to is that the full email addresses are displayed as sender instead of sender name (screenshot) |
21 Jan 2024, 07:16 PM | #10 |
Member
Join Date: Sep 2013
Location: Italy - Ciao a tutti !!!
Posts: 38
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I also ran into this problem.
My email provider shut down the service and now Zoho sends me the otp to an email that no longer exists. I have already tried contacting Zoho, they told me to have my e-mail reactivated by my provider. I will try to explain the problem again... I will tell you how it goes. |
24 Jan 2024, 03:35 PM | #11 |
Member
Join Date: Sep 2013
Location: Italy - Ciao a tutti !!!
Posts: 38
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Problem solved.
I contacted Zoho again and then they proposed the same solution they proposed to @mister whom I thank. I then immediately proceeded to change the recovery email. |
30 Jan 2024, 10:08 AM | #12 |
Essential Contributor
Join Date: Apr 2005
Location: NYC
Posts: 485
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This is a quintessential example of the kind of thing that infuriates me with email accounts.
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