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Old 17 Jun 2021, 01:44 AM   #1
sremick
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Join Date: May 2005
Location: Vermont, USA
Posts: 62
Exclamation Account gone?

Anyone else having troubles today or experienced this before?

I started getting "incorrect password" errors today. Tried using the account recovery option, but it says there's no account by that name. I recently renewed for 3 years so I know my account is current.

I've put in a ticket w/ FM support but I'm kind of panicking now that they've accidentally deleted all my account info.
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Old 17 Jun 2021, 04:50 AM   #2
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,934
If this is an error by Fastmail, they are able to restore pretty much everything. It is a strange situation which I have seen with other email providers, but never before with Fastmail.

Have you tried sending an email to your Fastmail account? It would be interesting to see whether the message is bounced.
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Old 17 Jun 2021, 10:26 AM   #3
sremick
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Join Date: May 2005
Location: Vermont, USA
Posts: 62
Thumbs up

Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.
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Old 17 Jun 2021, 02:35 PM   #4
Bamb0
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Join Date: Feb 2005
Location: USA
Posts: 1,566
Im glad things are ok
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Old 17 Jun 2021, 05:23 PM   #5
JeremyNicoll
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Join Date: Dec 2017
Location: Scotland
Posts: 328
Quote:
Originally Posted by sremick View Post
Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.
A security breach ... but not FM's fault?

If it wasn't at FM, how did it stop you from logging-in there?
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Old 20 Jun 2021, 02:24 PM   #6
elvey
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Join Date: Jan 2002
Location: San Francisco
Posts: 2,457
Quote:
Originally Posted by sremick View Post
Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.
Wow, They were able to help you recover from a malicious account deletion? (That's my interpretation.) Now that is impressive!


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