Outgoing forum emails disabled - problem may be fixed now

n5bb · 11 Jun 2013, 04:56 AM

It appears that some or all of the outgoing emails from EMD Forums were not working for the past 48 hours or so. I sent Edwin an email and he thinks it might be working again.

Update: Notification emails are now working again.

This affected new subscribed thread post emails, as well as confirmation emails when you tried to create a new EMD Forums account or change your email or password. Unfortunately, this locked me out from posting, since I tried to change my notification email address. Some may think this a good side effect of the problem.

Bill

***Edwin*** · 11 Jun 2013, 06:09 PM

Yes, there were some email issues with the server, but they're now (hopefully) a thing of the past. Unfortunately, notifications that didn't go out during the problem period will never go out, if you see what I mean - i.e. they're lost in the great bit bucket in the sky. Sorry for any inconvenience this causes.

FredOnline · 17 Aug 2015, 04:21 AM

I've not been getting e-mail notifications of replies to threads I'm subscribed to - yesterday and again today.

Anyone else not getting notifications?

n5bb · 17 Aug 2015, 04:32 AM

Quote:

Originally Posted by FredOnline

I've not been getting e-mail notifications of replies to threads I'm subscribed to - yesterday and again today...

I just received the email notification for your post in this thread (to which I'm obviously subscribed to, since I started the thread). I have received a total of 8 EMD notification emails in the past 24 hours.

At the EMD website, check User CP > Edit Options > Messaging & Notifications > Default Thread Subscription Mode. Also check your email address in the User CP > Edit Email & Password page and be sure that the email account is whitelisting that address.

Bill

FredOnline · 17 Aug 2015, 04:45 AM

Quote:

Originally Posted by n5bb

At the EMD website, check User CP > Edit Options > Messaging & Notifications > Default Thread Subscription Mode. Also check your email address in the User CP > Edit Email & Password page and be sure that the email account is whitelisting that address.

Been there, done that.

n5bb · 17 Aug 2015, 04:46 AM

And I just received the notification to your latest post. Which email service do you use? Are you sure the messages are not being blocked by your email service?

Bill

FredOnline · 17 Aug 2015, 04:56 AM

I have a dedicated "Forums" e-mail address, that goes to a Google Apps account.

I've just re-checked everything in the last few minutes, all working - I've not changed any settings in past couple of days.

Suppose I could change the e-mail address in the EMD CP and see what happens.

n5bb · 17 Aug 2015, 05:04 AM

Do you have an email account which allows you to change the From address? If so, try sending a message with the EMD from address (EmailDiscussions.com <forumadmin@emaildiscussions.com>) to your special Forums email address to see if it's making it through. If it works from your email service, it should work from the EMD outgoing server.

And you can try a completely different email account to see if it works.

Bill

FredOnline · 17 Aug 2015, 05:12 AM

Just did as you suggested, Bill - it was received OK.

BTW, I did just change my e-mail address in the EMD User CP and am getting notifications now - into the same Google Apps account that the "Forums" address goes to.

Still

n5bb · 17 Aug 2015, 05:20 AM

All I can tell you is that my notifications did not recently fail. But, as you can see from my initial post in this thread, the EMD system has gone bad before. It's hard to discriminate from blocking at an email provider and lack of automatic message generation.

Bill

FredOnline · 17 Aug 2015, 05:22 AM

Not all that crucial that I've missed some notifications - I check in to the forum numerous times a day anyway.

But thanks for the assist, Bill.

Appreciated.

FredOnline · 18 Aug 2015, 03:46 AM

Interesting . . .

When I changed my e-mail address in the EMD User CP yesterday, I used the main e-mail address for my Google Apps account.

I just now created and tested a "emd" alias - the same as my "Forums" alias - in that it targets the Google Apps account.

I changed the e-mail address in the EMD User CP to "emd" - and didn't get the "Action Required to Verify Email Change for EmailDiscussions.com" e-mail.

So I changed it back to the main e-mail address, and got an instant response.

Still

n5bb · 18 Aug 2015, 09:08 AM

If I understand you correctly, you receive the updates at one address, but not at another. That of course leaves two possibilities:

EMD doesn't like using one address. Is it a subdomain or plus+address, or does it use any non alphabetic characters?
Your email service is blocking EMD notices, but only at one alias. I don't have a Google Apps account, so I can't help you with that. It might be due to some spam blocking feature.

Very odd!

FredOnline · 18 Aug 2015, 02:42 PM

Quote:

Originally Posted by n5bb

Very odd!

I changed the e-mail address a few months ago to:
forums@subdomain.domain.com

That's worked fine until this last weekend.

When that failed I went back to the main address for that subdomain.domain.

Tried to change yesterday to:
emd@subdomain.domain.com

As the aliases point to the same Google Apps account, and e-mail tests to those aliases are working, that is confusing.

walesrob · 11 Feb 2016, 05:22 AM

Edwin, Hotmail/Outlook are blocking this forum's emails again. I've tried changing my email address to my Outlook email addy, but the confirmation never arrives. If I revert back to my old email address hosted at MX Route, it arrives no problem.

11 Jun 2013, 04:56 AM	#1
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	Outgoing forum emails disabled - problem is now fixed It appears that some or all of the outgoing emails from EMD Forums were not working for the past 48 hours or so. I sent Edwin an email and he thinks it might be working again. Update: Notification emails are now working again. This affected new subscribed thread post emails, as well as confirmation emails when you tried to create a new EMD Forums account or change your email or password. Unfortunately, this locked me out from posting, since I tried to change my notification email address. Some may think this a good side effect of the problem. Bill Last edited by n5bb : 11 Jun 2013 at 05:32 AM.

18 Aug 2015, 09:08 AM	#13
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	If I understand you correctly, you receive the updates at one address, but not at another. That of course leaves two possibilities: EMD doesn't like using one address. Is it a subdomain or plus+address, or does it use any non alphabetic characters? Your email service is blocking EMD notices, but only at one alias. I don't have a Google Apps account, so I can't help you with that. It might be due to some spam blocking feature. Very odd!

11 Jun 2013, 06:09 PM	#2
*Edwin* Administrator Join Date: Aug 2001 Location: UK Posts: 3,118	Yes, there were some email issues with the server, but they're now (hopefully) a thing of the past. Unfortunately, notifications that didn't go out during the problem period will never go out, if you see what I mean - i.e. they're lost in the great bit bucket in the sky. Sorry for any inconvenience this causes.

17 Aug 2015, 04:21 AM	#3
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	I've not been getting e-mail notifications of replies to threads I'm subscribed to - yesterday and again today. Anyone else not getting notifications?

17 Aug 2015, 04:46 AM	#6
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	And I just received the notification to your latest post. Which email service do you use? Are you sure the messages are not being blocked by your email service? Bill

17 Aug 2015, 04:56 AM	#7
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	I have a dedicated "Forums" e-mail address, that goes to a Google Apps account. I've just re-checked everything in the last few minutes, all working - I've not changed any settings in past couple of days. Suppose I could change the e-mail address in the EMD CP and see what happens.

17 Aug 2015, 05:04 AM	#8
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	Do you have an email account which allows you to change the From address? If so, try sending a message with the EMD from address (EmailDiscussions.com <forumadmin@emaildiscussions.com>) to your special Forums email address to see if it's making it through. If it works from your email service, it should work from the EMD outgoing server. And you can try a completely different email account to see if it works. Bill

17 Aug 2015, 05:12 AM	#9
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Just did as you suggested, Bill - it was received OK. BTW, I did just change my e-mail address in the EMD User CP and am getting notifications now - into the same Google Apps account that the "Forums" address goes to. Still

17 Aug 2015, 05:20 AM	#10
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	All I can tell you is that my notifications did not recently fail. But, as you can see from my initial post in this thread, the EMD system has gone bad before. It's hard to discriminate from blocking at an email provider and lack of automatic message generation. Bill

17 Aug 2015, 05:22 AM	#11
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Not all that crucial that I've missed some notifications - I check in to the forum numerous times a day anyway. But thanks for the assist, Bill. Appreciated.

18 Aug 2015, 03:46 AM	#12
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Interesting . . . When I changed my e-mail address in the EMD User CP yesterday, I used the main e-mail address for my Google Apps account. I just now created and tested a "emd" alias - the same as my "Forums" alias - in that it targets the Google Apps account. I changed the e-mail address in the EMD User CP to "emd" - and didn't get the "Action Required to Verify Email Change for EmailDiscussions.com" e-mail. So I changed it back to the main e-mail address, and got an instant response. Still

11 Feb 2016, 05:22 AM	#15
walesrob Essential Contributor Join Date: Dec 2006 Location: UK Posts: 392	Edwin, Hotmail/Outlook are blocking this forum's emails again. I've tried changing my email address to my Outlook email addy, but the confirmation never arrives. If I revert back to my old email address hosted at MX Route, it arrives no problem.