Increased Storage etc

ewal · 13 Nov 2013, 08:17 PM

Just seen this new announcement.

Amongst other things storage for Enhanced Accounts up to 15gb from 10gb. Thanks Fastmail.

I now no longer need to worry about my storage. I was at 82% use, but now that drops to 55%. So several more years before I need to worry again.

Now looking for Fastmail's Christmas offer of discounted renewals so I can lock in several more years of paid use.

Ed

NJSS · 13 Nov 2013, 08:42 PM

Thanks Rob & all at FastMail.

NJSS

ulmus · 13 Nov 2013, 08:44 PM

Thanx!!!

P.S. update pls: https://www.fastmail.fm/pages/fastma...ricingtbl.html

kijinbear · 13 Nov 2013, 09:05 PM

Whoa, Ad Free ($4.95) accounts will become Lite ($10) accounts, double the price. It seems that FM wants to remove itself from the sub-$10 market segment altogether.

Fortunately, you can still renew your Ad Free account for the old price until the end of this month.

ulmus · 13 Nov 2013, 09:52 PM

Quote:

Originally Posted by kijinbear

Whoa, Ad Free ($4.95) accounts will become Lite ($10) accounts, double the price. It seems that FM wants to remove itself from the sub-$10 market segment altogether.

on https://www.fastmail.fm/pages/fastma...ricingtbl.html prices are rounded to $ and lite is 5$

and still lots of disinformations about plans and prices... what a mess...

ewal · 13 Nov 2013, 11:21 PM

Hi ulmus,

To be fair to Fastmail I think it is difficult for them to update all the relevant pricing pages, help files, Wikis etc instantly - or even in a matter of a few hours.

Based on past experience things get aligned relatively swiftly so the 'mess' as you describe it will be gone.

I'm sure glad though that Fastmail have provided me with increased storage instantly and without additional charges.

Ed

labarum · 14 Nov 2013, 12:48 AM

This is good news.

robn · 14 Nov 2013, 06:39 AM

Quote:

Originally Posted by ulmus

on https://www.fastmail.fm/pages/fastma...ricingtbl.html prices are rounded to $ and lite is 5$

and still lots of disinformations about plans and prices... what a mess...

Just a slight oversight, which I've now corrected.

To clarify, the ongoing price for Lite is $10/year. We're offering Lite for $4.95 for the next few weeks to give people a chance to buy a few years in advance if they want to.

Is there anything else in the pricing table that is outright incorrect?

ulmus · 14 Nov 2013, 06:44 AM

File storage quota still wrong

robn · 14 Nov 2013, 06:45 AM

Yep, just noticed that after I posted. Update is running right now...

ioneja · 14 Nov 2013, 07:07 AM

Hi FastMail team,

Thanks for the increased storage! However, I'm slightly disappointed that there isn't a $60 level for the family plan! In fact, I noticed you slightly DECREASED the file storage on the $40 plan! I'm one of the guys who loves your file storage, so in that sense, it was a slight downgrade for what I want to use on your system.

The $60 plan under professional gives 25G+10G, which is just about right -- it's the storage I'd like at some point for one of my family accounts... the family plan, however, jumps from $40 (15G+5G) to $120 (60G+30G).

Any chance you'd add another level to the family plan in between $40 and $120? I know you just simplified everything out for people (and I'm guessing you're unlikely to do this), but it's still missing a sweet spot for me.

Just a thought!

ao1 · 14 Nov 2013, 09:05 AM

What happens to existing guest accounts?

jonbeharry · 14 Nov 2013, 09:21 AM

Hopefully my perspective is useful to share. I'm a happy Full account since 2006, and have sent of friends to FM over the years. This announcement marks the first time I've been disappointed in my Fastmail service, to the point of considering moving off it.

I use the web interface, I keep most messages and have been in the habit of deleting large attachments to stay under the 1GB limit. It's only in the last six months that this has become a strain. I'm guessing there's been some bloat in the size of the average email over the years, and keeping within 1GB feels like an unwelcome constraint for the first time.

My eyes lit up at the subject line "Increased storage quotas...". It seemed like perfect timing. The 1GB quota has been in place a while since it moved up from 600MB, and an increase to keep pace with other services makes sense.

So, expectations heightened, it was pretty disappointing to see the quota for Lite and Enhanced accounts more than double - with no price change for Enhanced accounts - and Full accounts unchanged. I've never had much use for file storage, the increase there doesn't impact me.

I think I get it. I'm sure Full accounts make up the bulk of paid accounts, adding even 500MB or 1GB to each of them no doubt entails a big investment in storage. Instead, adding a full 10GB for Enhanced accounts may be less costly and it provides a carrot for people to move up - it's designed to add enough value to make it a no brainer to upgrade.

It's true that my disappointment is tied to my specific situation - I need more storage now and I didn't get it.

But. It's also rooted in being taken for granted as a long time customer. I'm overlooked in this upgrade. It's bizarre and non-sensical to improve services for a chunk of your clients while not doing so for the rest. I have no doubt the specifics of this service increase-for-some is rooted in economics. There's new owners, and funds are limited.

The bottom line is I'm seriously considering a move away from Fastmail when my subscription comes up. I wasn't previously thinking of doing so, despite storage constraints, but being taken for granted in this increase really makes me.

The bottom line, part II, in case there's FM staff reading this. I'm just one user, but one who was motivated enough to join the forum and write a lengthy post in response to this email - I doubt I'm alone in feeling this way. This is supposed to be a service IMPROVEMENT. Great! Wonderful! The fact that I, as a long time paying customer, within (I suspect) your largest cohort of paying customers, am really unhappy about this increase-for-SOME tells me you really goofed on rolling this out.

TL;DR: As a Full account holder, I'm pretty unhappy with not receiving a storage increase, and I thought I'd share why.

ao1 · 14 Nov 2013, 09:25 AM

Quote:

Originally Posted by ao1

What happens to existing guest accounts?

Apologies for replying to myself.

Is the following policy still in effect?

Quote:

Existing Guest accounts will continue to work. We have no plans to cancel active Guest accounts. However, if a Guest account is deactivated because it has not been used for 120 days, then it will not be reactivated.

-- http://blog.fastmail.fm/2012/10/18/c...ervice-levels/

robn · 14 Nov 2013, 10:10 AM

No change to grandfathered accounts.

13 Nov 2013, 08:17 PM	#1
ewal Master of the @ Join Date: Apr 2002 Location: West Sussex, UK Posts: 1,334	Increased Storage etc Just seen this new announcement. Amongst other things storage for Enhanced Accounts up to 15gb from 10gb. Thanks Fastmail. I now no longer need to worry about my storage. I was at 82% use, but now that drops to 55%. So several more years before I need to worry again. Now looking for Fastmail's Christmas offer of discounted renewals so I can lock in several more years of paid use. Ed Last edited by ewal : 13 Nov 2013 at 08:22 PM. Reason: addition

14 Nov 2013, 09:21 AM	#13
jonbeharry Junior Member Join Date: Nov 2013 Posts: 1	Unhappy with unequal storage increase Hopefully my perspective is useful to share. I'm a happy Full account since 2006, and have sent of friends to FM over the years. This announcement marks the first time I've been disappointed in my Fastmail service, to the point of considering moving off it. I use the web interface, I keep most messages and have been in the habit of deleting large attachments to stay under the 1GB limit. It's only in the last six months that this has become a strain. I'm guessing there's been some bloat in the size of the average email over the years, and keeping within 1GB feels like an unwelcome constraint for the first time. My eyes lit up at the subject line "Increased storage quotas...". It seemed like perfect timing. The 1GB quota has been in place a while since it moved up from 600MB, and an increase to keep pace with other services makes sense. So, expectations heightened, it was pretty disappointing to see the quota for Lite and Enhanced accounts more than double - with no price change for Enhanced accounts - and Full accounts unchanged. I've never had much use for file storage, the increase there doesn't impact me. I think I get it. I'm sure Full accounts make up the bulk of paid accounts, adding even 500MB or 1GB to each of them no doubt entails a big investment in storage. Instead, adding a full 10GB for Enhanced accounts may be less costly and it provides a carrot for people to move up - it's designed to add enough value to make it a no brainer to upgrade. It's true that my disappointment is tied to my specific situation - I need more storage now and I didn't get it. But. It's also rooted in being taken for granted as a long time customer. I'm overlooked in this upgrade. It's bizarre and non-sensical to improve services for a chunk of your clients while not doing so for the rest. I have no doubt the specifics of this service increase-for-some is rooted in economics. There's new owners, and funds are limited. The bottom line is I'm seriously considering a move away from Fastmail when my subscription comes up. I wasn't previously thinking of doing so, despite storage constraints, but being taken for granted in this increase really makes me. The bottom line, part II, in case there's FM staff reading this. I'm just one user, but one who was motivated enough to join the forum and write a lengthy post in response to this email - I doubt I'm alone in feeling this way. This is supposed to be a service IMPROVEMENT. Great! Wonderful! The fact that I, as a long time paying customer, within (I suspect) your largest cohort of paying customers, am really unhappy about this increase-for-SOME tells me you really goofed on rolling this out. TL;DR: As a Full account holder, I'm pretty unhappy with not receiving a storage increase, and I thought I'd share why.

13 Nov 2013, 08:42 PM	#2
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Thanks Rob & all at FastMail. NJSS

13 Nov 2013, 08:44 PM	#3
ulmus Essential Contributor Join Date: Feb 2011 Location: Poland Posts: 200	Thanx!!! P.S. update pls: https://www.fastmail.fm/pages/fastma...ricingtbl.html

13 Nov 2013, 09:05 PM	#4
kijinbear Cornerstone of the Community Join Date: Mar 2011 Location: ~$ Posts: 652	Whoa, Ad Free ($4.95) accounts will become Lite ($10) accounts, double the price. It seems that FM wants to remove itself from the sub-$10 market segment altogether. Fortunately, you can still renew your Ad Free account for the old price until the end of this month.

13 Nov 2013, 11:21 PM	#6
ewal Master of the @ Join Date: Apr 2002 Location: West Sussex, UK Posts: 1,334	Hi ulmus, To be fair to Fastmail I think it is difficult for them to update all the relevant pricing pages, help files, Wikis etc instantly - or even in a matter of a few hours. Based on past experience things get aligned relatively swiftly so the 'mess' as you describe it will be gone. I'm sure glad though that Fastmail have provided me with increased storage instantly and without additional charges. Ed

14 Nov 2013, 12:48 AM	#7
labarum Essential Contributor Join Date: Dec 2002 Location: UK and Cyprus Posts: 399	This is good news.

14 Nov 2013, 06:44 AM	#9
ulmus Essential Contributor Join Date: Feb 2011 Location: Poland Posts: 200	File storage quota still wrong

14 Nov 2013, 06:45 AM	#10
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	Yep, just noticed that after I posted. Update is running right now...

14 Nov 2013, 07:07 AM	#11
ioneja Cornerstone of the Community Join Date: Jul 2011 Posts: 713	Hi FastMail team, Thanks for the increased storage! However, I'm slightly disappointed that there isn't a $60 level for the family plan! In fact, I noticed you slightly DECREASED the file storage on the $40 plan! I'm one of the guys who loves your file storage, so in that sense, it was a slight downgrade for what I want to use on your system. The $60 plan under professional gives 25G+10G, which is just about right -- it's the storage I'd like at some point for one of my family accounts... the family plan, however, jumps from $40 (15G+5G) to $120 (60G+30G). Any chance you'd add another level to the family plan in between $40 and $120? I know you just simplified everything out for people (and I'm guessing you're unlikely to do this), but it's still missing a sweet spot for me. Just a thought!

14 Nov 2013, 09:05 AM	#12
ao1 Essential Contributor Join Date: Oct 2003 Posts: 327	What happens to existing guest accounts?

14 Nov 2013, 10:10 AM	#15
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	No change to grandfathered accounts.