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Old 26 Jul 2010, 02:55 PM   #1
ChinaLamb
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Subscribed folders list corrupted...

Ever since the outage, my subscribed folders list has been corrupted.

Now, I am somehow subscribed to every single folder that has ever been on my account, many of whcih havn't existed for YEARS!

I am manually now trying to find the offending folders, quite a bizarre occurrance, though!

Derek
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Old 26 Jul 2010, 03:33 PM   #2
Fenman
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Yes, most odd. I have the same.
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Old 26 Jul 2010, 03:55 PM   #3
mammaduck
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Same here, Took quite some time to delete them all. (I am using Thunderbird BTW)

Last edited by mammaduck : 26 Jul 2010 at 05:44 PM.
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Old 26 Jul 2010, 06:16 PM   #4
brong
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Can you give more detail? Subscribed via IMAP, or through the web interface?

Last edited by brong : 26 Jul 2010 at 06:16 PM. Reason: also, I can spell
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Old 26 Jul 2010, 06:25 PM   #5
ChinaLamb
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Quote:
Originally Posted by brong View Post
Can you give more detail? Subscribed via IMAP, or through the web interface?
Outlook suddenly showed a dozen or more folders subscribed and none of them would work. I had to manually unsubscribe all of them. Many of them had been created and deleted throughout the years. They did not show up in the web interface, only in imap clients.

Thanks!

It appears that the issue with IMAP and Mailstore may also be related to the update...
http://www.emaildiscussions.com/showthread.php?t=59978
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Old 26 Jul 2010, 06:28 PM   #6
Fenman
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I'm using IMAP with Thunderbird. The folders suddenly showed up greyed out in my folder tree.

When I open the Folder Subscription dialogue they also appear in grey but with no box beside them to change subscription status.

I deleted them once but they came back next time I fired up.

Edit for completion: When I look in my Fastmail webmail folder list they don't appear
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Old 26 Jul 2010, 06:31 PM   #7
mammaduck
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I am subscribed through IMAP as well.
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Old 26 Jul 2010, 06:47 PM   #8
brong
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Ok - I'll check that out with Thunderbird here... I know I tested this with Thunderbird originally!
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Old 26 Jul 2010, 06:52 PM   #9
Pfolson
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Yep, same thing here, using several different clients, including Outlook and Thunderbird. So far, at least, deleting the grayed out folders appears to have fixed it. They did not reappear on restart.

The funny thing is, I had a brief occurrence of this a few days ago, only that time only one old folder showed up instead of 10 or 12 of them. I deleted it and it didn't reappear until this morning, when suddenly all the old folders were there.
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Old 26 Jul 2010, 07:10 PM   #10
brong
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Ok - so the difference is - once upon a time records in the $user.sub file were just skipped if they didn't exist. Now they're displayed with NoSelect. How odd.

It's annoying that they're still in the .sub file at all!
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Old 26 Jul 2010, 07:13 PM   #11
brong
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ahh, dammit. This is from Ken's 2.4 code. I haven't even _looked_ at it. I guess I'd better debug it now!
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Old 26 Jul 2010, 07:24 PM   #12
brong
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Ok - debugged. Fix rolling out now. Wow, that code was odd. I'll talk to Ken about it when he wakes up, still 6am in New York
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Old 26 Jul 2010, 07:29 PM   #13
andrearp
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don't know if this is related.

I had a few drafts saved, ready for sending.

When I opened them this morning in the web intf, the body part was empty

Fortunately, I solved just reloading each page, and then sending the message.

I didn't bother to contact support
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Old 26 Jul 2010, 07:39 PM   #14
brong
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Possibly... I'm really not sure! We did have one user who had 3 Draft messages with corrupted .cache records, and we noticed and fixed it almost straight away. Could have been you!
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Old 26 Jul 2010, 07:53 PM   #15
andrearp
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my drafts were many more.

After initial panic, I noticed that I could simply reload the page (I also tried to clean local cache, switch browser to "friendlier" Opera )

I was reviewing 30 drafts or so, after the first 12 it was ok again.

A
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