Can't log in to html beta,,,,,,,,

DianeB · 23 Apr 2004, 03:09 PM

I finally decided to take a break fromr work & was going to play around a bit with the HTML on beta. For some unknown reason (at least to me), I cannot access the beta page. Every which way I try, i get the following error code:

Code:

www.fastmail.fm - An error has occurred
Unfortunately an unrecoverable error occurred while trying to retrieve the requested page. We have logged this error and will try and fix the problem as soon as possible.

If you are really curious to know, the error was :


--------------------------------------------------------------------------------

GenerateHTML error: Can't call method "RefreshFolder" on an undefined value at /home/mod_perl/hm/MailApp/Mailbox.pm line 710.


--------------------------------------------------------------------------------

For the moment please click the 'Back' button on your browser and try again. If that doesn't work, please go to http://www.fastmail.fm and login again.

I've logged out, signed back in, at least 3 times & still get this same error code.

Help, please!
TIA!

~Diane

**Sherry** · 23 Apr 2004, 03:26 PM

What address are you trying to go to? Does the following one work?

https://www.fastmail.fm/beta/

Sherry

DianeB · 23 Apr 2004, 03:36 PM

No Sherry, that was what I was using.

Thanks for trying to help though.

~Diane

LrdVader · 23 Apr 2004, 03:43 PM

It's working fine for me. Have you tried the Account Problems link?

DianeB · 23 Apr 2004, 04:01 PM

No, will try that later. It's 3a.m. for me now, so I'm heading for bed. Which is where I should have been anyway, instead of trying to log into beta, to play around with HTML.

Thanks for your help.

~Diane

fhapgood · 23 Apr 2004, 05:46 PM

Quote:

Originally posted by DianeB
I finally decided to take a break fromr work & was going to play around a bit with the HTML on beta. For some unknown reason (at least to me), I cannot access the beta page.

I'm having the same issue. I didn't bother to report it because I thought people would be getting to it -- admin gets to see the error msgs, right? -- but it's been hours now.

fhapgood · 23 Apr 2004, 05:47 PM

Quote:

Originally posted by LrdVader
It's working fine for me. Have you tried the Account Problems link?

You mean the 'help and current issues' board? Nothing there.

ady · 23 Apr 2004, 05:51 PM

Quote:

You mean the 'help and current issues' board? Nothing there.

I believe LrdVader means the 'Account Problem' link at the login screen.

DianeB · 24 Apr 2004, 12:10 AM

OK--this is weird,,,,,,,,the link that Sherry posted above, ends up showing this is my browser when I click on it:

https://www.fastmail.fm/beta/?MLS=LN-*;Ust=81b1bb63!45d041aa;Uid=02c6d0f67f53f6b04c98!1082732550;UDm=49;MSignal=MB-*

I had previously bookmarked this (forgot about it last night):

http://www.fastmail.fm/beta/?MLS=LN-*;Ust=cd30f551!45d041aa;Uid=676b91d43b842b309601!1082732481;UDm=49;MSignal=MB-*

I can get to 'beta' via the last one, but *not* the one Sherry had posted for me last night. Strange!

~Diane

DianeB · 24 Apr 2004, 12:15 AM

Quote:

Originally posted by ady
I believe LrdVader means the 'Account Problem' link at the login screen.

The link that Sherry posted for me, there is *no* Account Problem* link on the login in screen, because I got no login screen. I clicked on her link & it took me to the page that showed the error, which showed the above posted URL in my browser.

~Diane

fhapgood · 24 Apr 2004, 12:19 AM

Quote:

Originally posted by ady
I believe LrdVader means the 'Account Problem' link at the login screen.

I tried running it and it switched my style sheet! Back to default???

24 Apr 2004, 12:22 AM

Quote:

Originally posted by DianeB
The link that Sherry posted for me, there is *no* Account Problem* link on the login in screen, because I got no login screen. I clicked on her link & it took me to the page that showed the error, which showed the above posted URL in my browser.

~Diane

That would mean a connection problem - you can run the Account Problems link on the main login page

Try loading Sherry's link and press Ctrl-F5 to force a refresh.

Remove the URL's, they are valid after your session if you don't logout.

Check the Remember Password checkbox, or use this link: https://www.fastmail.fm/beta/?MSigna...sword=password

Quote:

Originally posted by fhapgood
I tried running it and it switched my style sheet! Back to default???

Yes, if you were using a File Storage stylesheet it resets to Pro Blue Classic.

fhapgood · 24 Apr 2004, 12:24 AM

Quote:

Originally posted by Daniel S
Yes, if you were using a File Storage stylesheet it resets to Pro Blue Classic.

What's a File Storage sheet? I had been using that stylesheet since File Storage was just an item on a list. Anyway, this is a pain. I don't remember the name of the sheet I was using and I don't like 'Blue Classic'. What's the link to the site where you can test style sheets again?

Fred

24 Apr 2004, 12:46 AM

I didn't know it always reset your stylesheet

http://members.ispwest.com/lnoer/sty...ry/gallery.htm
http://members.ispwest.com/lnoer/sty...inggallery.htm

You can find the links on wiki:StarGazer

robmueller · 24 Apr 2004, 02:46 AM

This is probably related to the updates I just did.

http://www.emaildiscussions.com/...threadid=21048

I can see the errors in the log, but I can't reproduce it.

If anyone can reliably reproduce this, please PM me with the exact steps to take to reproduce it. I'd like to work out what's going on and fix it.

Rob

23 Apr 2004, 03:26 PM	#2
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	What address are you trying to go to? Does the following one work? https://www.fastmail.fm/beta/ Sherry

23 Apr 2004, 03:36 PM	#3
DianeB Cornerstone of the Community Join Date: Nov 2003 Location: USA-South Carolina Posts: 503	No Sherry, that was what I was using. Thanks for trying to help though. ~Diane

23 Apr 2004, 03:43 PM	#4
LrdVader The "e" in e-mail Join Date: Oct 2003 Location: USA Posts: 2,550	It's working fine for me. Have you tried the Account Problems link?

23 Apr 2004, 04:01 PM	#5
DianeB Cornerstone of the Community Join Date: Nov 2003 Location: USA-South Carolina Posts: 503	No, will try that later. It's 3a.m. for me now, so I'm heading for bed. Which is where I should have been anyway, instead of trying to log into beta, to play around with HTML. Thanks for your help. ~Diane

24 Apr 2004, 12:10 AM	#9
DianeB Cornerstone of the Community Join Date: Nov 2003 Location: USA-South Carolina Posts: 503	OK--this is weird,,,,,,,,the link that Sherry posted above, ends up showing this is my browser when I click on it: https://www.fastmail.fm/beta/?MLS=LN-;Ust=81b1bb63!45d041aa;Uid=02c6d0f67f53f6b04c98!1082732550;UDm=49;MSignal=MB- I had previously bookmarked this (forgot about it last night): http://www.fastmail.fm/beta/?MLS=LN-;Ust=cd30f551!45d041aa;Uid=676b91d43b842b309601!1082732481;UDm=49;MSignal=MB- I can get to 'beta' via the last one, but not the one Sherry had posted for me last night. Strange! ~Diane

24 Apr 2004, 12:46 AM	#14
Daniel S Guest Posts: n/a	I didn't know it always reset your stylesheet http://members.ispwest.com/lnoer/sty...ry/gallery.htm http://members.ispwest.com/lnoer/sty...inggallery.htm You can find the links on wiki:StarGazer

24 Apr 2004, 02:46 AM	#15
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	This is probably related to the updates I just did. http://www.emaildiscussions.com/...threadid=21048 I can see the errors in the log, but I can't reproduce it. If anyone can reliably reproduce this, please PM me with the exact steps to take to reproduce it. I'd like to work out what's going on and fix it. Rob