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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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24 Jun 2021, 10:25 PM | #1 |
Junior Member
Join Date: Oct 2009
Posts: 27
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Problem with selecting contacts composing an e-mail
Hi,
I have a problem where when I start typing the contact for a new e-mail the drop-down list shows but when I select the correct contact/e-mail address it does not keep this selection. ie. only what I have starting typing into the To: box is kept. I have tried logging out of Fastmail on my Laptop but this hasn't helped. If anyone has any ideas on what I should try to correct then please let me know. Thanks in advance. Andrew |
25 Jun 2021, 06:07 AM | #2 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,917
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I have never seen this issue. When I click the proper choice with a mouse or touchscreen or I use the up/down keys and then hit the Enter key, the proper choice immediately replaces what I typed before into the addressing field.
I have a few questions for you:
Bill |
25 Jun 2021, 06:39 PM | #3 |
Junior Member
Join Date: Oct 2009
Posts: 27
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Thanks Bill for your comprehensive reply. Really appreciate you taking the time.
I have never had this problem before either. It has only just started. I am using Windows 10 with Google Chrome. Also using the Fastmail URL (web) not app on a Laptop PC. Using the mouse to select the e-mail address option. I will try another Internet browser first and see if that's the problem. Then I will reboot the PC. I'll have a look at the Chrome version and the extensions too if that doesn't work. I'll contact Fastmail support if still have a problem. Thanks again. Andrew |
26 Jun 2021, 09:40 AM | #4 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,917
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I just tried Google Chrome Version 91.0.4472.114 (Official Build) (64-bit) on a Windows 10 PC with Fastmail. I did not see the issue you describe.
Bill |
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