Fastmail seems to be down - Page 3

2liamtsaf · 1 Oct 2010, 07:12 AM

Quote:

Originally Posted by 2liamtsaf

They say all service are down. Excepting a power shortage I cannot imagine what could cause a "All services are down".

Well, maybe the power came back.

Up for me also :-)

alka · 1 Oct 2010, 07:12 AM

Quote:

Originally Posted by 2liamtsaf

They say all service are down. Excepting a power shortage I cannot imagine what could cause a "All services are down".

Yes, this does sound bad. The pingdom page only showed SMTP and fastmail.fm down... however, if it was a core system issue, the other services wouldn't be much use anyway.

I'm sure we'll get a full explanation as soon as they're finished sorting things out and cleaning up the mess.

island1fever · 1 Oct 2010, 07:14 AM

This was a first.
Handling it so quickly should help the worries!

nicho1as · 1 Oct 2010, 07:17 AM

Quote:

Originally Posted by island1fever

This was a first.

It won't be the last - believe me.

Still, nice that it was resolved fairly quickly.

2liamtsaf · 1 Oct 2010, 07:24 AM

Well, I have to admit one thing: Fastmail is very reliable.
I'm a customer of Fastmail since the 26th June 2002 (i'm getting old

) and I've been worried about a fastmail failure only one time. it was a power failure in NY1 and the spare generator did not start. I do not remember how long was the fastmail service down.

Webgenie · 1 Oct 2010, 07:30 AM

Glad it's back. I do depend heavily on FastMail, as I consider it the best. Thankful that it was a short outage.

WDGC · 1 Oct 2010, 07:42 AM

Working now - Brisbane, Australia.

alka · 1 Oct 2010, 10:05 AM

I have also been a fastmail user since 2002. They are insanely reliable, and they tend to be very communicative when there is a problem (even down to giving us detailed technical descriptions).

akorvemaker · 1 Oct 2010, 11:20 AM

I know at least one message was returned-to-sender during the outage (with the error message: "Host or domain name not found. Name service error for name=lmtp3.internal type=A: Host not found"). I doubt there's any way of knowing if other messages were rejected.

Andy

**Shelded** · 1 Oct 2010, 11:49 AM

I tried to HTTP to the IP addresses while it was down and got that error:

Quote:

502 Bad Gateway
nginx/0.7.64

I was able to ping the FM site by name and get the IP address. Did anyone try any testing of the MX address while it was down to see what error was sent? If the DNS for those servers was down, there would be something like 45 minutes of bounced mail.

That would be the worst outage since the power went out in New York and FM actually bounced mail.

akorvemaker · 1 Oct 2010, 12:22 PM

At a quick glance, it looks like alias-based forwarding may still have been working. The bounced message I mentioned previously showed up normally at my gmail account shortly after the outage began (5:03PM EDT). It looks like the next message to arrive at gmail was at 6PM, and a bunch of notifications from these forums all arrived at 6:30PM.

Andy

William9 · 1 Oct 2010, 01:42 PM

Compared to 2liamtsaf and alka, I have had a different experience. Some of you may not remember or were not affected -- but there was a very long-lasting Fastmail outage a few years ago that I refer to as the infamous server 4 outage. Many of us were without e-mail service for several days. At the time, I was using FastMail for my business. However, my understanding is that after that server 4 outage Fastmail improved its service making its redundancy and replication deeper to hopefully prevent long-lasting, hard outages like that.

vivil · 1 Oct 2010, 02:14 PM

Quote:

Originally Posted by WDGC

It may be "only email" to you, but to some ...

it is a pro service now... they have "business" option and TZ downtime is timework in asia/australia/UK.

vivil · 1 Oct 2010, 02:23 PM

what's about lost messages ? ^^

rabarberski · 1 Oct 2010, 04:00 PM

Quote:

Originally Posted by digp

It's only email. Go make a coffee or something. It will be back up soon.

A very strange remark (including your oversized ROFLOL remark) for someone initiating these kind of posts.
I have to say that my brain more and more associates digp with trolling...

1 Oct 2010, 07:14 AM	#33
island1fever Junior Member Join Date: Apr 2010 Posts: 5	A First for Me This was a first. Handling it so quickly should help the worries!

1 Oct 2010, 07:30 AM	#36
Webgenie Senior Member Join Date: Feb 2004 Location: CA USA Posts: 151	Whew Glad it's back. I do depend heavily on FastMail, as I consider it the best. Thankful that it was a short outage.

1 Oct 2010, 07:24 AM	#35
2liamtsaf Junior Member Join Date: Oct 2010 Posts: 3	Well, I have to admit one thing: Fastmail is very reliable. I'm a customer of Fastmail since the 26th June 2002 (i'm getting old ) and I've been worried about a fastmail failure only one time. it was a power failure in NY1 and the spare generator did not start. I do not remember how long was the fastmail service down.

1 Oct 2010, 07:42 AM	#37
WDGC Junior Member Join Date: Oct 2006 Posts: 8	Working now - Brisbane, Australia.

1 Oct 2010, 10:05 AM	#38
alka Essential Contributor Join Date: Apr 2003 Location: PA, USA Posts: 349	I have also been a fastmail user since 2002. They are insanely reliable, and they tend to be very communicative when there is a problem (even down to giving us detailed technical descriptions).

1 Oct 2010, 11:20 AM	#39
akorvemaker Master of the @ Join Date: Nov 2002 Location: Canada Posts: 1,015	I know at least one message was returned-to-sender during the outage (with the error message: "Host or domain name not found. Name service error for name=lmtp3.internal type=A: Host not found"). I doubt there's any way of knowing if other messages were rejected. Andy

1 Oct 2010, 12:22 PM	#41
akorvemaker Master of the @ Join Date: Nov 2002 Location: Canada Posts: 1,015	At a quick glance, it looks like alias-based forwarding may still have been working. The bounced message I mentioned previously showed up normally at my gmail account shortly after the outage began (5:03PM EDT). It looks like the next message to arrive at gmail was at 6PM, and a bunch of notifications from these forums all arrived at 6:30PM. Andy

1 Oct 2010, 01:42 PM	#42
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	Compared to 2liamtsaf and alka, I have had a different experience. Some of you may not remember or were not affected -- but there was a very long-lasting Fastmail outage a few years ago that I refer to as the infamous server 4 outage. Many of us were without e-mail service for several days. At the time, I was using FastMail for my business. However, my understanding is that after that server 4 outage Fastmail improved its service making its redundancy and replication deeper to hopefully prevent long-lasting, hard outages like that.

1 Oct 2010, 02:23 PM	#44
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	what's about lost messages ? ^^