Tried to change password, now locked out

sremick · 12 Oct 2010, 10:22 PM

Hello. So I was trying to change my password last night via my cell phone and somehow must have managed to enter in the wrong one twice. Now I'm locked out of my account. I know FM doesn't offer phone support and I can't use their support ticket system without a valid password. I've tried emailing support@fastmail.fm from my work email address but I'm just wondering if I have other options to try and get this resolved?

Am kind of desperate... thanks.

Mystakill · 12 Oct 2010, 11:40 PM

There's a Lost Password link on the login page which will email your login credentials to your previously-specified backup account.

If you haven't specified a backup address in Account Preferences, or if you no longer have access to your backup address, then you'll need to submit a support request.

sremick · 13 Oct 2010, 12:39 AM

Ah thanks, I had forgotten about that. I think I'm good now, thanks!

12 Oct 2010, 10:22 PM	#1
sremick Member Join Date: May 2005 Location: Vermont, USA Posts: 62	Tried to change password, now locked out Hello. So I was trying to change my password last night via my cell phone and somehow must have managed to enter in the wrong one twice. Now I'm locked out of my account. I know FM doesn't offer phone support and I can't use their support ticket system without a valid password. I've tried emailing support@fastmail.fm from my work email address but I'm just wondering if I have other options to try and get this resolved? Am kind of desperate... thanks.

12 Oct 2010, 11:40 PM	#2
Mystakill Cornerstone of the Community Join Date: Mar 2003 Location: Baltimore, MD (USA) Posts: 835	There's a Lost Password link on the login page which will email your login credentials to your previously-specified backup account. If you haven't specified a backup address in Account Preferences, or if you no longer have access to your backup address, then you'll need to submit a support request.

13 Oct 2010, 12:39 AM	#3
sremick Member Join Date: May 2005 Location: Vermont, USA Posts: 62	Ah thanks, I had forgotten about that. I think I'm good now, thanks!