unable to access via web or IMAP

nickbeee · 20 Jul 2006, 04:49 AM

Any problems at present? I'm unable to access webmail or IMAP from the UK.

Thanks,

**Sherry** · 20 Jul 2006, 04:53 AM

I just logged into 3 different FM accounts that I think are each on different servers (or were) and my OE and FastCheck are working fine here in the US.

Sherry

nickbeee · 20 Jul 2006, 04:55 AM

A Tracert gets as far as:

Code:

 12    99 ms    98 ms    96 ms  nyi.net [198.32.160.87]

before it starts to time out

nickbeee · 20 Jul 2006, 05:20 AM

Quote:

Originally posted by Sherry
I just logged into 3 different FM accounts that I think are each on different servers (or were) and my OE and FastCheck are working fine here in the US.

Thanks Sherry, It might be a routing problem. Ive tried here from two locations in the UK with no luck.

thrope · 20 Jul 2006, 05:40 AM

I'm also having trouble getting to the webclient...

I can access http://www.fastmail.fm but not over https...
likewise for other domains (www.ftml.net)

I'm in the UK too....

My traceroute:

Code:

 4  bir-bb-a-so-200-0.inet.ntl.com (62.253.185.145)  31.444 ms  29.445 ms  30.202 ms
 5  win-bb-b-so-700-0.inet.ntl.com (62.253.185.142)  35.324 ms  34.269 ms  34.009 ms
 6  pop-bb-a-so-010-0.inet.ntl.com (62.253.185.201)  34.022 ms  33.313 ms  41.799 ms
 7  195.50.91.69 (195.50.91.69)  36.324 ms  35.663 ms  35.451 ms
 8  ae-0-56.bbr2.london1.level3.net (4.68.116.162)  34.838 ms ae-0-54.bbr2.london1.level3.net (4.68.116.98)  33.805 ms ae-0-56.bbr2.london1.level3.net (4.68.116.162)  34.417 ms
 9  ae-0-0.bbr2.newyork1.level3.net (64.159.1.42)  99.767 ms * *
10  * * *
11  * * *
12  * * *

nickbeee · 20 Jul 2006, 05:58 AM

Quote:

Originally posted by thrope
I'm also having trouble getting to the webclient...

I can access http://www.fastmail.fm but not over https...
likewise for other domains (www.ftml.net)

I'm in the UK too....

That's interesting, I'm using NTHell as well. I guess their routing must have screwed up as I have other stuff on the 66.111/24 subnet that I can't access.

Can you actually log in from the http:// start page?

thrope · 20 Jul 2006, 06:19 AM

Yes - I can log in over http... I must admit I was reluctant to try but I suppose it's not so terrible (used to do it all the time a couple of years ago)...

I think it's really strange that port 80 works but 443 doesn't... I thought maybe there was some funny redirection - but using telnet directly to the ports I can see that both www.fastmail.fm and www.ftml.net resolve to 66.111.4.55 or 66.111.4.56 alternately, I can connect to both of these IPs on port 80, but not on 443 and of course ping and traceroute fail...

I'm have virgin adsl but I guess its the ntl network...

thrope · 20 Jul 2006, 06:22 AM

Actually the virgin status page shows problems with broadband...

http://gps.virgin.net/service-announcements/status

don't know if theres a similar page for NTL (but I guess it would be the same)

nickbeee · 20 Jul 2006, 07:27 AM

OK It's all up & running here now

Code:

  3    10 ms    10 ms    12 ms  nott-t2cam1-b-v115.inet.ntl.com [81.109.166.217]
  4    16 ms    11 ms    13 ms  nott-t3core-1b-ge-116-0.inet.ntl.com [80.1.79.225]

  5    15 ms    14 ms    23 ms  nth-bb-b-so-020-0.inet.ntl.com [213.105.174.173]
  6    24 ms    15 ms    25 ms  nth-bb-a-so-400-0.inet.ntl.com [213.105.172.193]
  7    17 ms    27 ms    18 ms  gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
  8   459 ms   711 ms   350 ms  so-2-0-0-bcr1.tsd.cw.net [166.63.211.149]
  9    62 ms    61 ms    62 ms  so-1-3-0-dcr2.tsd.cw.net [195.2.10.62]
 10   124 ms   124 ms   113 ms  so-0-0-0-dcr1.nyk.cw.net [195.2.10.109]
 11   123 ms   140 ms   168 ms  so-0-0-0-ecr1.nyk.cw.net [195.2.3.14]
 12    95 ms    96 ms    95 ms  nyi.net [198.32.160.87]
 13     *       91 ms     *     cs-nyi-gigalan-201.nyinternet.net [64.147.101.201]

 14     *       91 ms    92 ms  cs30-gigalan-cs20-162.nyinternet.net [64.147.100.1
62]
 15    90 ms    89 ms    91 ms  www.fastmail.fm [66.111.4.55]

20 Jul 2006, 04:49 AM	#1
nickbeee Junior Member Join Date: Jul 2003 Location: Nottingham/UK Posts: 29	unable to access via web or IMAP Any problems at present? I'm unable to access webmail or IMAP from the UK. Thanks,

20 Jul 2006, 04:55 AM	#3
nickbeee Junior Member Join Date: Jul 2003 Location: Nottingham/UK Posts: 29	A Tracert gets as far as: Code: 12 99 ms 98 ms 96 ms nyi.net [198.32.160.87] before it starts to time out

20 Jul 2006, 04:53 AM	#2
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	I just logged into 3 different FM accounts that I think are each on different servers (or were) and my OE and FastCheck are working fine here in the US. Sherry

20 Jul 2006, 06:19 AM	#7
thrope Member Join Date: Jun 2005 Posts: 45	Yes - I can log in over http... I must admit I was reluctant to try but I suppose it's not so terrible (used to do it all the time a couple of years ago)... I think it's really strange that port 80 works but 443 doesn't... I thought maybe there was some funny redirection - but using telnet directly to the ports I can see that both www.fastmail.fm and www.ftml.net resolve to 66.111.4.55 or 66.111.4.56 alternately, I can connect to both of these IPs on port 80, but not on 443 and of course ping and traceroute fail... I'm have virgin adsl but I guess its the ntl network...

20 Jul 2006, 06:22 AM	#8
thrope Member Join Date: Jun 2005 Posts: 45	Actually the virgin status page shows problems with broadband... http://gps.virgin.net/service-announcements/status don't know if theres a similar page for NTL (but I guess it would be the same)