Outlook 2002, IMAP viewing folders

scottsthillier · 18 Sep 2003, 09:00 AM

I just setup Outlook 2002 to read my email on fastmail.fm. It is all working, but I do not see any of the folders on the fastmail server except for inbox. Anyone know how to see everthing regarding my email at fastmail.fm in Outlook?

**Sherry** · 18 Sep 2003, 10:32 AM

Quote:

Originally posted by scottsthillier
I just setup Outlook 2002 to read my email on fastmail.fm. It is all working, but I do not see any of the folders on the fastmail server except for inbox. Anyone know how to see everthing regarding my email at fastmail.fm in Outlook?

You might want to make sure that on the "Advanced" tab you have typed INBOX in the "Root folder path". If that doesn't help, maybe someone who uses Outlook will help.

Welome to the Forums

Sherry

ady · 18 Sep 2003, 10:32 AM

Have you followed the step-by-step client setup guide at FM?

You can check it at the sticky thread " Sticky: Useful Fastmail-related links" and goes to the FAQ. There's a link to setup email client there, for Outlook, Outlook Express, Eudora, etc.

This one for OL XP.
http://www.fastmail.fm/docs/imap/outlookxp.htm

Good luck.

leo_cavanha · 6 Oct 2003, 09:47 AM

Hi, I'm having exactly the same problem on Outlook 2002... i have set the root folder as being "inbox" but only the inbox folder appears...

The following message appears when i click in the 'fastmail' above the inbox folder:

"Unable to display the folder. This is the root of an IMAP stores. The root does not contain messages but may have subfolders that do. To see messages in the subfolders, display the folder list, and then click the subfolder".

I click on "update folder list" in the right-click menu, but nothing happens. Help!!!!

robert@fm · 7 Oct 2003, 04:39 AM

Quote:

Originally posted by leo_cavanha
Hi, I'm having exactly the same problem on Outlook 2002... i have set the root folder as being "inbox" but only the inbox folder appears...

Not 100% certain, but I think you need to set your root folder to be "INBOX" (all uppercase), not "inbox" as you have done.

Try that and see if it fixes the problem.

And welcome to the forums, by the way.

leo_cavanha · 7 Oct 2003, 08:59 AM

Fortunately or not, i put inbox in capitals, as you said. What else could be wrong?

Thanks for helping!!!

18 Sep 2003, 09:00 AM	#1
scottsthillier Junior Member Join Date: Sep 2003 Posts: 1	Outlook 2002, IMAP viewing folders I just setup Outlook 2002 to read my email on fastmail.fm. It is all working, but I do not see any of the folders on the fastmail server except for inbox. Anyone know how to see everthing regarding my email at fastmail.fm in Outlook?

18 Sep 2003, 10:32 AM	#3
ady Essential Contributor Join Date: Apr 2002 Location: Singapore Posts: 482	Have you followed the step-by-step client setup guide at FM? You can check it at the sticky thread " Sticky: Useful Fastmail-related links" and goes to the FAQ. There's a link to setup email client there, for Outlook, Outlook Express, Eudora, etc. This one for OL XP. http://www.fastmail.fm/docs/imap/outlookxp.htm Good luck.

6 Oct 2003, 09:47 AM	#4
leo_cavanha Junior Member Join Date: Oct 2003 Posts: 2	Hi, I'm having exactly the same problem on Outlook 2002... i have set the root folder as being "inbox" but only the inbox folder appears... The following message appears when i click in the 'fastmail' above the inbox folder: "Unable to display the folder. This is the root of an IMAP stores. The root does not contain messages but may have subfolders that do. To see messages in the subfolders, display the folder list, and then click the subfolder". I click on "update folder list" in the right-click menu, but nothing happens. Help!!!!

7 Oct 2003, 08:59 AM	#6
leo_cavanha Junior Member Join Date: Oct 2003 Posts: 2	Fortunately or not, i put inbox in capitals, as you said. What else could be wrong? Thanks for helping!!!