Ghost folder

rik_m · 7 Sep 2004, 10:00 PM

I have, for some months, a 'ghost' or unnamed folder visible on the web client. It is situated below the Draft folder. I have tried to delete and rename it but to no avail. Pasting
http://www.runbox.com/mail/list?to_...ed&rename=1
into the url window does not work (and I am not using IMAP).

Runbox support acknowledged a couple of months ago it was an anamoly but I have had no further input from them. Any advice would be appreciated.
Rik

carverrn · 7 Sep 2004, 10:59 PM

Quote:

Originally posted by rik_m
I have, for some months, a 'ghost' or unnamed folder visible on the web client. It is situated below the Draft folder. I have tried to delete and rename it but to no avail. Pasting
http://www.runbox.com/mail/list?to_...ed&rename=1
into the url window does not work (and I am not using IMAP).

Runbox support acknowledged a couple of months ago it was an anamoly but I have had no further input from them. Any advice would be appreciated.
Rik

I don't think the "rename" URL trick works anymore since they changed to a "Folder ID" instead of a "Folder Name" in the URLs. I think the only way to fix that now if for someone at Runbox to do it.

Regards,
Rich

Liz · 8 Sep 2004, 02:50 AM

Yep. Could you please PM me your username, rik_m?

Liz

paulkalupnieks · 19 Sep 2004, 12:13 PM

I'm having the exact same problem! I emailed support@ about 3 days ago but haven't heard anything since.

Geir · 19 Sep 2004, 07:35 PM

You can delete it yourself, you just have to use the folder ID instead of its name:

Code:

http://www.runbox.com/mail/list?to_folder=123456789&delete=1

Replace the value after "to_folder" with the ID of the folder you want to delete. To find the ID, just hover your mouse cursor over the folder name in the folder list (or "Copy shortcut").

Edit: Um, obviously you'd have to look at the HTML source to find the ID. But it still won't work because the webapp refuses to delete a folder with an invalid name... :-/

This problem will go away once we change to a new IMAP server later this fall.

- Geir

paulkalupnieks · 20 Sep 2004, 12:20 AM

I tried this procedure and it didn't work. I still have a folder with no name building up email ... and no way of getting into it to see what's there either.

Liz · 20 Sep 2004, 05:16 AM

I'll have someone here rename it then - also, remember that you must reply to the support autoreply to get personal help, and I haven't gotten any mails from you, at least.

Liz

paulkalupnieks · 20 Sep 2004, 12:54 PM

strange ... I didn't get any auto-replies from support.

Time to check my spam filter on my client (thunderbird)

Thanks!

Liz · 20 Sep 2004, 10:23 PM

If you whitelist (or similar in a local client) support at runbox.com and billing at runbox.com, that should do it.

Also, your folder has been renamed (as you probably noticed).

Liz

carverrn · 20 Sep 2004, 11:33 PM

Quote:

Originally posted by paulkalupnieks
I tried this procedure and it didn't work. I still have a folder with no name building up email ... and no way of getting into it to see what's there either.

I'm curious. How does a "no name" folder build up email? What's moving mail to it?

Regards,
Rich

Liz · 21 Sep 2004, 10:02 PM

That's a good question...

Initially, noname folders are created when a client fails to give an error upon moving mails to the Inbox with IMAP access, and instead puts the mail that the user has intended to go to the Inbox, in such a "ghost" folder. And I'd guess that some clients get even more confused, and start using the noname folder as a kind of paralell Inbox...

Liz

7 Sep 2004, 10:00 PM	#1
rik_m Junior Member Join Date: Sep 2004 Posts: 1	Ghost folder I have, for some months, a 'ghost' or unnamed folder visible on the web client. It is situated below the Draft folder. I have tried to delete and rename it but to no avail. Pasting http://www.runbox.com/mail/list?to_...ed&rename=1 into the url window does not work (and I am not using IMAP). Runbox support acknowledged a couple of months ago it was an anamoly but I have had no further input from them. Any advice would be appreciated. Rik

19 Sep 2004, 12:13 PM	#4
paulkalupnieks Junior Member Join Date: Sep 2004 Posts: 3	same problem I'm having the exact same problem! I emailed support@ about 3 days ago but haven't heard anything since.

19 Sep 2004, 07:35 PM	#5
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	You can delete it yourself, you just have to use the folder ID instead of its name: Code: http://www.runbox.com/mail/list?to_folder=123456789&delete=1 Replace the value after "to_folder" with the ID of the folder you want to delete. To find the ID, just hover your mouse cursor over the folder name in the folder list (or "Copy shortcut"). Edit: Um, obviously you'd have to look at the HTML source to find the ID. But it still won't work because the webapp refuses to delete a folder with an invalid name... :-/ This problem will go away once we change to a new IMAP server later this fall. - Geir Last edited by Geir : 20 Sep 2004 at 11:38 PM.

20 Sep 2004, 12:20 AM	#6
paulkalupnieks Junior Member Join Date: Sep 2004 Posts: 3	tried ... I tried this procedure and it didn't work. I still have a folder with no name building up email ... and no way of getting into it to see what's there either.

8 Sep 2004, 02:50 AM	#3
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Yep. Could you please PM me your username, rik_m? Liz

20 Sep 2004, 05:16 AM	#7
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	I'll have someone here rename it then - also, remember that you must reply to the support autoreply to get personal help, and I haven't gotten any mails from you, at least. Liz

20 Sep 2004, 12:54 PM	#8
paulkalupnieks Junior Member Join Date: Sep 2004 Posts: 3	strange ... I didn't get any auto-replies from support. Time to check my spam filter on my client (thunderbird) Thanks!

20 Sep 2004, 10:23 PM	#9
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	If you whitelist (or similar in a local client) support at runbox.com and billing at runbox.com, that should do it. Also, your folder has been renamed (as you probably noticed). Liz

21 Sep 2004, 10:02 PM	#11
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	That's a good question... Initially, noname folders are created when a client fails to give an error upon moving mails to the Inbox with IMAP access, and instead puts the mail that the user has intended to go to the Inbox, in such a "ghost" folder. And I'd guess that some clients get even more confused, and start using the noname folder as a kind of paralell Inbox... Liz